Job Overview
We are looking for enthusiastic, professional and guest-focused Seasonal Front Office Team Members to join our dynamic Front Office team at IHG Hotels & Resorts Malta. A minimum commitment of three months is required, including June, July and August. The successful candidates will play an essential role in creating a welcoming atmosphere, ensuring smooth guest arrivals and departures, and delivering exceptional service throughout the guest journey.
As a Front Office Team Member, you will be responsible for handling check-ins and check-outs, assisting guests with enquiries and reservations, processing payments and supporting the daily operations of the Front Office Department in accordance with hotel procedures and brand standards.
We are seeking motivated individuals who demonstrate excellent communication skills, strong attention to detail, a positive attitude and a genuine passion for hospitality in a fast-paced, international hotel environment.
Key Responsibilities
- Guest Welcome & Reception: Welcome guests warmly and professionally, creating a positive first impression and ensuring a pleasant guest experience throughout their stay.
- Check-in & Check-out Procedures: Handle guest arrivals and departures efficiently, ensuring accurate registration, room allocation, billing and compliance with hotel procedures.
- Reservations & Room Management: Assist with reservations, room assignments, booking modifications and special requests in coordination with the Reservations and Front Office teams.
- Guest Enquiries & Assistance: Respond promptly and professionally to guest enquiries, providing accurate information about hotel facilities, services, local attractions and transportation options.
- Guest Relations & Personalised Service: Anticipate guest needs, recognise individual preferences and provide personalised assistance to enhance guest satisfaction.
- Telephone & Email Communication: Handle incoming calls, emails and guest correspondence professionally, accurately and in a timely manner.
- Billing & Payment Processing: Process guest payments, deposits, invoices and other financial transactions accurately in accordance with hotel procedures.
- Property Management System (PMS): Maintain accurate guest profiles, reservation details and operational records using the hotel’s designated Property Management System.
- Guest Feedback & Complaint Resolution: Address guest concerns professionally, resolve issues within the scope of authority and escalate complex matters to supervisors or management when necessary.
- Interdepartmental Coordination: Communicate effectively with Housekeeping, Reservations, Maintenance, Food & Beverage and other departments to ensure smooth daily operations and timely fulfilment of guest requests.
- Upselling & Revenue Opportunities: Promote room upgrades, hotel services and additional guest experiences through appropriate recommendations and upselling techniques.
- Loyalty Programme Awareness: Promote IHG One Rewards, assist with guest enrolment and ensure appropriate recognition of loyalty programme members.
- Front Desk Organisation: Maintain a clean, organised and professional reception area, ensuring all necessary materials and operational information are readily available.
- Guest Privacy & Data Protection: Handle guest information confidentially and comply with applicable data protection requirements, security procedures and company policies.
- Health, Safety & Security: Follow hotel safety and security procedures, including the appropriate handling of guest identification, room keys and emergency situations.
- Brand Standards & Compliance: Consistently follow IHG brand standards, departmental procedures and company policies.
- Flexibility & Operational Support: Support Front Office operations across different shifts and assist with additional guest service duties according to operational requirements.
The duties and responsibilities outlined above are not exhaustive. Additional tasks may be assigned according to operational and business needs.
Requirements
- Previous experience in Front Office, Reception or a similar guest-facing hospitality position will be considered an advantage.
- Good command of English, both spoken and written. Knowledge of additional languages will be considered an advantage.
- Excellent communication, interpersonal and customer service skills.
- A friendly, confident and professional approach to guest interactions.
- Strong organisational and multitasking skills, with the ability to manage several responsibilities efficiently.
- Ability to remain calm, professional and solution-focused in a fast-paced environment.
- Good computer literacy and familiarity with Microsoft Office applications.
- Previous experience with hotel Property Management Systems, particularly OPERA, will be considered an advantage.
- Basic understanding of reservations, billing and payment procedures will be considered an advantage.
- Strong attention to detail, accuracy and commitment to guest satisfaction.
- Ability to work independently and effectively as part of a multicultural team.
- A well-groomed, professional appearance and a positive, guest-focused attitude.
- Flexibility to work rotating shifts, including early mornings, evenings, nights, weekends and public holidays, according to operational requirements.
- Availability for the full seasonal employment period.
What We Offer
At IHG Hotels & Resorts Malta, we value our team members and aim to provide a supportive and welcoming working environment.
As part of our seasonal employment package, we offer:
- Complimentary Staff Meals: Lunch or dinner provided during working shifts.
- Evening Shift Transportation: Transport provided for employees working evening shifts, in accordance with company arrangements.
- Uniform & Laundry Service: Company uniform provided, including complimentary uniform laundry service.
- Flight Ticket Contribution: Reimbursement of flight ticket expenses of up to €200, subject to company policy and applicable conditions.
- International Working Environment: The opportunity to gain valuable experience within a globally recognised hospitality company.
- Professional Development: The opportunity to develop hospitality skills and gain practical experience while working alongside experienced professionals.
True Hospitality at IHG
We genuinely care about people, and we show this by delivering our promise of True Hospitality every single day. It is what connects every colleague across all IHG® hotels.
Each IHG® hotel brand delivers True Hospitality in its own unique way, guided by our core service skills:
- True Attitude: Being caring, striving to make a positive difference, and building genuine connections with guests and team members.
- True Confidence: Possessing the knowledge and skills to perform your role effectively, giving guests peace of mind that they can rely on you.
- True Listening: Focusing intently on what guests are saying, picking up on subtle cues, and understanding their individual needs.
- True Responsiveness: Providing guests with what they need in a timely, helpful and caring manner.
There is so much more to this job than can be captured on paper — it is about creating exceptional experiences, doing the right thing and understanding people.
Join our team and become part of an international hospitality environment where professionalism, teamwork and exceptional guest experiences are at the
