Job Overview
We are looking for an enthusiastic, professional and guest-focused Seasonal Food & Beverage Hostess to join our dynamic Food & Beverage team at IHG Hotels & Resorts Malta. A minimum commitment of three months is required, including June, July and August. As the first point of contact for guests entering our dining outlets, you will play an essential role in creating a warm, welcoming and memorable first impression.
The successful candidate will be responsible for greeting and seating guests, coordinating restaurant reservations, managing guest flow and supporting smooth daily restaurant operations while ensuring exceptional service standards.
We are seeking a confident, well-organised and personable individual with excellent communication skills, strong attention to detail and a genuine passion for hospitality in a fast-paced, international hotel environment.
Key Responsibilities
- Guest Welcome & First Impressions: Greet guests warmly and professionally upon arrival, creating a welcoming atmosphere and ensuring an excellent first impression.
- Reservations Management: Manage restaurant reservations, confirmations, cancellations and special requests accurately, using the designated reservation system.
- Guest Seating & Table Allocation: Coordinate seating arrangements and table assignments efficiently, considering reservations, guest preferences, restaurant capacity and operational requirements.
- Guest Flow Management: Monitor restaurant occupancy, waiting lists and table availability to ensure smooth guest flow and minimise waiting times.
- Guest Engagement: Provide accurate information about restaurant services, opening hours, menus, promotions and other hotel facilities.
- Personalised Guest Experience: Recognise and accommodate guest preferences, special occasions and reasonable accessibility requirements, ensuring attentive and personalised service.
- Communication & Coordination: Work closely with F&B Supervisors, Servers, kitchen teams and management to ensure efficient communication and seamless service delivery.
- Telephone & Guest Enquiries: Answer telephone calls and respond to guest enquiries politely, accurately and professionally.
- Guest Feedback & Complaint Handling: Address guest concerns courteously and promptly, escalating complex issues to supervisors or management when necessary.
- Restaurant Presentation: Maintain a clean, organised and professional reception and hostess area, ensuring menus, reservation records and other materials are properly presented.
- Upselling & Promotion: Promote restaurant experiences, special offers and available dining services through appropriate guest recommendations.
- Guest Privacy & Confidentiality: Handle guest information and reservation details responsibly, following company data protection and confidentiality procedures.
- Brand Standards & Compliance: Consistently follow hotel service standards, operational procedures and company policies.
- Flexibility & Operational Support: Assist with guest reception and coordination across different Food & Beverage outlets, including restaurants, bars, banqueting and special events, according to operational needs.
The duties and responsibilities outlined above are not exhaustive. Additional tasks may be assigned according to operational and business requirements.
Requirements
- Previous experience as a Hostess, Restaurant Receptionist or in a similar guest-facing hospitality position will be considered an advantage.
- Good command of English, both spoken and written. Knowledge of additional languages will be considered an advantage.
- Excellent communication and interpersonal skills, with a friendly, confident and professional approach to guest interactions.
- Strong customer service skills and a genuine passion for delivering exceptional guest experiences.
- Good organisational and multitasking skills, with the ability to manage reservations, guest arrivals and seating arrangements efficiently.
- Ability to remain calm, professional and solution-focused during busy service periods.
- Strong attention to detail and the ability to anticipate guest needs.
- Familiarity with restaurant reservation systems and basic computer applications will be considered an advantage.
- A well-groomed, professional appearance and a positive, welcoming attitude.
- Ability to work independently and effectively as part of a multicultural team.
- Flexibility to work shifts, including evenings, weekends and public holidays.
- Availability for the full seasonal employment period.
What We Offer
At IHG Hotels & Resorts Malta, we value our team members and aim to provide a supportive and welcoming working environment.
As part of our seasonal employment package, we offer:
- Complimentary Staff Meals: Lunch or dinner provided during working shifts.
- Evening Shift Transportation: Transport provided for employees working evening shifts, in accordance with company arrangements.
- Uniform & Laundry Service: Company uniform provided, including complimentary uniform laundry service.
- Flight Ticket Contribution: Reimbursement of flight ticket expenses of up to €200, subject to company policy and applicable conditions.
- International Working Environment: The opportunity to gain valuable experience within a globally recognised hospitality company.
- Professional Development: The opportunity to develop hospitality skills and gain practical experience while working alongside experienced professionals.
True Hospitality at IHG
We genuinely care about people, and we show this by delivering our promise of True Hospitality every single day. It is what connects every colleague across all IHG® hotels.
Each IHG® hotel brand delivers True Hospitality in its own unique way, guided by our core service skills:
- True Attitude: Being caring, striving to make a positive difference, and building genuine connections with guests and team members.
- True Confidence: Possessing the knowledge and skills to perform your role effectively, giving guests peace of mind that they can rely on you.
- True Listening: Focusing intently on what guests are saying, picking up on subtle cues, and understanding their individual needs.
- True Responsiveness: Providing guests with what they need in a timely, helpful and caring manner.
There is so much more to this job than can be captured on paper — it is about creating exceptional experiences, doing the right thing and understanding people.
Join our team and become part of an international hospitality environment where warm welcomes, professionalism and exceptional guest experiences are at the heart of everything we do.
