Job Overview
We are looking for an experienced, motivated and guest-focused Seasonal Food & Beverage Supervisor to join our dynamic Food & Beverage team at IHG Hotels & Resorts Malta. A minimum commitment of three months is required, including June, July and August. The successful candidate will play a key role in overseeing daily Food & Beverage operations, ensuring exceptional service standards, efficient team coordination and consistently high levels of guest satisfaction.
As an F&B Supervisor, you will be responsible for supervising service delivery, supporting and motivating team members, maintaining operational efficiency and ensuring compliance with hotel policies and procedures.
We are seeking a proactive and organised individual with strong leadership skills, excellent attention to detail and a genuine passion for hospitality, who thrives in a fast-paced, international hotel environment.
Key Responsibilities
- Operational Supervision: Oversee daily Food & Beverage operations within the assigned outlet, ensuring smooth service delivery and efficient coordination of activities.
- Guest Service Excellence: Ensure consistently high standards of personalised and professional service, anticipating guest needs and creating memorable dining experiences.
- Team Leadership & Supervision: Supervise, guide and motivate F&B team members, promoting teamwork, accountability and a positive working environment.
- Service Standards & Quality Control: Monitor service performance and ensure compliance with hotel standards, operational procedures and brand expectations.
- Staff Coordination: Support the allocation of duties, section assignments and staff deployment to maintain appropriate service coverage during operational hours.
- Training & Development: Assist with onboarding, coaching and on-the-job training of new and existing employees, supporting continuous improvement in service quality.
- Guest Relations & Complaint Resolution: Handle guest feedback and complaints professionally, resolving issues within the scope of authority and escalating complex matters to management when necessary.
- Food & Beverage Knowledge: Maintain strong knowledge of menus, beverages, ingredients, allergens, promotions and service procedures, ensuring team members provide accurate information to guests.
- Upselling & Revenue Performance: Encourage effective upselling techniques and support departmental revenue objectives while maintaining guest satisfaction.
- Operational Coordination: Work closely with kitchen, bar and other departments to ensure efficient communication, timely service and seamless guest experiences.
- Stock & Equipment Control: Assist with monitoring stock levels, equipment condition and operational supplies, reporting shortages, damages or maintenance requirements.
- Billing & Cash Handling: Supervise accurate billing, payment processing and cash-handling procedures in accordance with company policies.
- Food Safety, Hygiene & Compliance: Ensure adherence to food safety regulations, hygiene standards, workplace safety requirements and company procedures.
- Reporting & Communication: Communicate operational issues, guest feedback and team performance matters to management, ensuring appropriate follow-up.
- Flexibility & Operational Support: Support Food & Beverage operations across restaurants, bars, banqueting and special events according to business requirements.
The duties and responsibilities outlined above are not exhaustive. Additional tasks may be assigned according to operational and business needs.
Requirements
- Previous experience in a supervisory or senior Food & Beverage service role, preferably within a hotel or high-volume restaurant environment.
- A valid Food Handling Certificate.
- Good command of English, both spoken and written. Knowledge of additional languages will be considered an advantage.
- Strong leadership, communication and interpersonal skills, with the ability to motivate and support a multicultural team.
- Excellent customer service skills and the ability to handle guest concerns professionally.
- Good knowledge of Food & Beverage operations, service procedures and hospitality standards.
- Strong organisational and problem-solving skills, with the ability to prioritise tasks and make effective decisions during busy service periods.
- Ability to supervise daily operations independently while maintaining high standards of service and professionalism.
- Experience in training, coaching or supporting junior team members will be considered an advantage.
- Familiarity with point-of-sale systems, cash-handling procedures and basic stock control.
- A well-groomed, professional appearance and a positive, guest-focused attitude.
- Flexibility to work shifts, including evenings, weekends and public holidays.
- Availability for the full seasonal employment period.
What We Offer
At IHG Hotels & Resorts Malta, we value our team members and aim to provide a supportive and welcoming working environment.
As part of our seasonal employment package, we offer:
- Complimentary Staff Meals: Lunch or dinner provided during working shifts.
- Evening Shift Transportation: Transport provided for employees working evening shifts, in accordance with company arrangements.
- Uniform & Laundry Service: Company uniform provided, including complimentary uniform laundry service.
- Flight Ticket Contribution: Reimbursement of flight ticket expenses of up to €200, subject to company policy and applicable conditions.
- International Working Environment: The opportunity to gain valuable experience within a globally recognised hospitality company.
- Professional Development: The opportunity to develop hospitality skills and gain practical experience while working alongside experienced professionals.
True Hospitality at IHG
We genuinely care about people, and we show this by delivering our promise of True Hospitality every single day. It is what connects every colleague across all IHG® hotels.
Each IHG® hotel brand delivers True Hospitality in its own unique way, guided by our core service skills:
- True Attitude: Being caring, striving to make a positive difference, and building genuine connections with guests and team members.
- True Confidence: Possessing the knowledge and skills to perform your role effectively, giving guests peace of mind that they can rely on you.
- True Listening: Focusing intently on what guests are saying, picking up on subtle cues, and understanding their individual needs.
- True Responsiveness: Providing guests with what they need in a timely, helpful and caring manner.
There is so much more to this job than can be captured on paper — it is about creating exceptional experiences, doing the right thing and understanding people.
Join our team and become part of an international hospitality environment where leadership, teamwork and exceptional guest experiences are at the heart of everything we do.
