Job Overview
We are looking for enthusiastic, professional and guest-focused Seasonal Food & Beverage Servers to join our dynamic Food & Beverage team at IHG Hotels & Resorts Malta. A minimum commitment of three months is required, including June, July and August. This is an excellent opportunity for motivated individuals who are passionate about hospitality and committed to delivering exceptional guest experiences in a fast-paced, international hotel environment.
The successful candidates will play an essential role in ensuring smooth daily operations across our Food & Beverage outlets, providing attentive, efficient and personalised service while maintaining the highest standards of hospitality.
We are seeking individuals who demonstrate a positive attitude, strong teamwork, flexibility and a genuine passion for creating memorable guest experiences.
Key Responsibilities
- Guest Service Excellence: Deliver warm, welcoming and professional service, ensuring guests feel valued and enjoy an exceptional dining experience.
- Food & Beverage Service: Take orders accurately and serve food and beverages efficiently, following established service procedures and presentation standards.
- Guest Engagement: Anticipate guest needs, respond promptly to requests and provide knowledgeable recommendations on menu items, beverages and available services.
- Restaurant Preparation: Assist with setting up and preparing dining areas, including tables, service stations and equipment, ensuring readiness before each service period.
- Operational Efficiency: Support smooth restaurant operations by coordinating effectively with kitchen, bar and other Food & Beverage team members.
- Product Knowledge: Maintain a thorough understanding of menus, ingredients, allergens, promotions and daily specials to provide accurate information to guests.
- Upselling & Revenue Generation: Actively promote menu items, beverages and special offers through appropriate recommendations, contributing to guest satisfaction and revenue targets.
- Food Safety & Hygiene: Maintain high standards of cleanliness, personal hygiene and food handling in accordance with company policies and applicable health and safety regulations.
- Guest Feedback & Complaint Handling: Address guest concerns professionally and promptly, escalating issues to supervisors when necessary.
- Billing & Payment Handling: Process guest bills and payments accurately, following established cash-handling and point-of-sale procedures.
- Teamwork & Communication: Collaborate with colleagues and supervisors to maintain efficient service and a positive working environment.
- Brand Standards & Compliance: Consistently follow hotel service standards, operational procedures and company policies to maintain service quality.
- Flexibility & Operational Support: Assist across different Food & Beverage outlets, including restaurants, bars, banqueting and special events, according to operational requirements.
The duties and responsibilities outlined above are not exhaustive. Additional tasks may be assigned according to operational and business needs.
Requirements
- Previous experience in a similar Food & Beverage position will be considered an advantage.
- A valid Food Handling Certificate.
- Intermediate level of English, both spoken and written. Knowledge of additional languages will be considered an advantage.
- Excellent communication and interpersonal skills, with a strong customer service orientation.
- A well-groomed, professional appearance and a positive attitude.
- Ability to work effectively both independently and as part of a team.
- Ability to work efficiently in a fast-paced hospitality environment.
- Flexibility to work shifts, including evenings, weekends and public holidays.
- Availability for the full seasonal employment period.
What We Offer
At IHG Hotels & Resorts Malta, we value our team members and aim to provide a supportive and welcoming working environment.
As part of our seasonal employment package, we offer:
- Complimentary Staff Meals: Lunch or dinner provided during working shifts.
- Evening Shift Transportation: Transport provided for employees working evening shifts, in accordance with company arrangements.
- Uniform & Laundry Service: Company uniform provided, including complimentary uniform laundry service.
- Flight Ticket Contribution: Reimbursement of flight ticket expenses of up to €200, subject to company policy and applicable conditions.
- International Working Environment: The opportunity to gain valuable experience within a globally recognised hospitality company.
- Professional Development: The opportunity to develop hospitality skills and gain practical experience while working alongside experienced professionals.
True Hospitality at IHG
We genuinely care about people, and we show this by delivering our promise of True Hospitality every single day. It is what connects every colleague across all IHG® hotels.
Each IHG® hotel brand delivers True Hospitality in its own unique way, guided by our core service skills:
- True Attitude: Being caring, striving to make a positive difference, and building genuine connections with guests and team members.
- True Confidence: Possessing the knowledge and skills to perform your role effectively, giving guests peace of mind that they can rely on you.
- True Listening: Focusing intently on what guests are saying, picking up on subtle cues, and understanding their individual needs.
- True Responsiveness: Providing guests with what they need in a timely, helpful and caring manner.
There is so much more to this job than can be captured on paper — it is about creating exceptional experiences, doing the right thing and understanding people.
Join our team and become part of an international hospitality environment where teamwork, professionalism and exceptional guest experiences are at the heart of everything we do.
