Seasonal Doorman / Porter

Job Overview

We are looking for enthusiastic, professional and guest-focused Seasonal Doormen / Porters to join our dynamic Front Office team at IHG Hotels & Resorts Malta. A minimum commitment of three months is required, including June, July and August. The successful candidates will play an essential role in creating a positive first and lasting impression, welcoming guests upon arrival, assisting with luggage and ensuring a smooth and comfortable guest experience throughout their stay.

As a Doorman / Porter, you will be responsible for greeting guests, assisting with luggage handling and transportation arrangements, providing information about hotel facilities and local attractions, and supporting daily Concierge and Front Office operations in accordance with hotel procedures and brand standards.

We are seeking motivated individuals who demonstrate excellent customer service skills, a friendly and professional attitude, strong teamwork and a genuine passion for hospitality in a fast-paced, international hotel environment.

Key Responsibilities

• Guest Welcome & First Impressions: Welcome guests warmly and professionally upon arrival, creating a positive first impression and ensuring a pleasant departure experience.
• Luggage Handling & Assistance: Assist guests with luggage upon arrival and departure, including transporting luggage to and from guest rooms, ensuring careful and secure handling of personal belongings.
• Entrance & Door Assistance: Maintain a welcoming presence at the hotel entrance, assist guests with doors and provide support to guests requiring additional assistance.
• Guest Escorting & Room Orientation: Escort guests to their rooms when required, assist with luggage delivery and provide basic information about room facilities and hotel services.
• Transportation & Taxi Coordination: Assist guests with taxi arrangements, airport transfers and other transportation enquiries in coordination with the Concierge and Front Office teams.
• Guest Enquiries & Information: Provide accurate and helpful information about hotel facilities, restaurants, services, local attractions and transportation options.
• Concierge & Front Office Support: Assist the Concierge and Front Office teams with guest requests, deliveries and other operational duties to ensure smooth daily operations.
• Luggage Storage & Security: Handle guest luggage storage and retrieval in accordance with hotel procedures, ensuring proper identification, organisation and security of stored belongings.
• Guest Deliveries & Requests: Deliver guest luggage, parcels, messages and other approved items promptly and professionally, following established procedures.
• VIP & Special Guest Assistance: Support the arrival and departure of VIP guests, groups and guests with special requirements, ensuring attentive and personalised service.
• Accessibility & Guest Assistance: Provide appropriate assistance to elderly guests, families and guests with disabilities or reduced mobility, respecting individual needs and hotel procedures.
• Entrance & Lobby Presentation: Maintain cleanliness, organisation and a professional appearance in the hotel entrance, luggage storage areas and designated lobby spaces.
• Guest Feedback & Service Recovery: Respond professionally to guest concerns, assist with resolving minor issues and escalate complex matters to supervisors or management when necessary.
• Interdepartmental Coordination: Communicate effectively with Front Office, Housekeeping, Security, Maintenance and other departments to ensure timely fulfilment of guest requests.
• Guest Privacy & Confidentiality: Respect guest privacy and handle personal information and belongings with discretion and confidentiality.
• Health, Safety & Security: Follow hotel safety and security procedures, including safe manual handling techniques, awareness of potential hazards and appropriate reporting of suspicious activities or incidents.
• Brand Standards & Compliance: Consistently follow IHG brand standards, departmental procedures, grooming requirements and company policies.
• Flexibility & Operational Support: Assist with additional Concierge, Front Office and guest service duties according to operational requirements.

The duties and responsibilities outlined above are not exhaustive. Additional tasks may be assigned according to operational and business needs.

Requirements

• Previous experience as a Doorman, Porter, Bell Attendant or in a similar guest-facing hospitality position will be considered an advantage.
• Good command of English, both spoken and written. Knowledge of additional languages will be considered an advantage.
• Excellent communication, interpersonal and customer service skills.
• A friendly, welcoming and professional approach to guest interactions.
• A positive attitude and genuine willingness to assist guests and colleagues.
• Good knowledge of hotel services, local attractions and transportation options, or willingness to acquire this knowledge.
• Ability to work efficiently in a fast-paced hotel environment while maintaining high service standards.
• Strong attention to detail, reliability and good organisational skills.
• Ability to work independently and effectively as part of a multicultural team.
• Ability to perform the physical duties of the role, including prolonged standing, walking and safely handling guest luggage.
• Understanding of guest privacy, confidentiality and security procedures.
• A well-groomed, professional appearance and commitment to personal hygiene.
• Flexibility to work rotating shifts, including early mornings, evenings, nights, weekends and public holidays, according to operational requirements.
• Availability for the full seasonal employment period.

What We Offer

At IHG Hotels & Resorts Malta, we value our team members and aim to provide a supportive and welcoming working environment.

As part of our seasonal employment package, we offer:

• Complimentary Staff Meals: Lunch or dinner provided during working shifts.
• Evening Shift Transportation: Transport provided for employees working evening shifts, in accordance with company arrangements.
• Uniform & Laundry Service: Company uniform provided, including complimentary uniform laundry service.
• Flight Ticket Contribution: Reimbursement of flight ticket expenses of up to €200, subject to company policy and applicable conditions.
• International Working Environment: The opportunity to gain valuable experience within a globally recognised hospitality company.
• Professional Development: The opportunity to develop hospitality and guest service skills while working alongside experienced professionals.

True Hospitality at IHG

We genuinely care about people, and we show this by delivering our promise of True Hospitality every single day. It is what connects every colleague across all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in its own unique way, guided by our core service skills:

• True Attitude: Being caring, striving to make a positive difference, and building genuine connections with guests and team members.
• True Confidence: Possessing the knowledge and skills to perform your role effectively, giving guests peace of mind that they can rely on you.
• True Listening: Focusing intently on what guests are saying, picking up on subtle cues, and understanding their individual needs.
• True Responsiveness: Providing guests with what they need in a timely, helpful and caring manner.

There is so much more to this job than can be captured on paper — it is about creating exceptional experiences, doing the right thing and understanding people.

Join our team and become part of an international hospitality environment where professionalism, teamwork and exceptional guest experiences are at the heart of everything we do.