Swedish-Speaking Customer Service Advisor – Insurance
Location: Athens, Greece
Job Category: Customer Service
Join an international team in Athens and support Swedish-speaking customers with insurance and protection services. Help customers understand their coverage, navigate the claims process and resolve everyday enquiries.
Benefits
- Monthly salary: €1,300.
- Performance bonus: Up to €150 per month.
- Relocation support: Assistance with relocating to Greece.
- Work schedule: Shifts between 09:00 and 21:00, Monday to Sunday.
- Training: 11 days of comprehensive training.
- Work from home: Possibility of remote work after initial training, subject to project guidelines.
Your day to day
- Answer inbound calls about insurance policies, coverage and protection plans.
- Explain policy terms and service procedures clearly.
- Guide customers through submitting claims and providing the required documentation.
- Provide updates on ongoing cases and follow-up requests.
- Maintain accurate customer records using internal systems.
- Escalate complex enquiries to the appropriate teams.
- Meet customer satisfaction, service quality and efficiency targets.
What you bring
- Native or C2-level Swedish and at least B2-level English.
- Previous customer service experience.
- Strong computer skills and confidence using multiple applications.
- Excellent communication skills, empathy and attention to detail.
- A customer-focused mindset and a practical approach to solving problems.
