Are you passionate about helping people and looking to start or further your career in customer service? Join our team as a Dutch-speaking Customer Advisor for a leading medical technology company, supporting their innovative Insulin Management System. Located in the vibrant city of Lisbon, you will provide essential support to customers with diabetes, helping them manage their insulin delivery systems with confidence. This is a fantastic opportunity to contribute to a life-changing product while working in an international, dynamic environment. Enjoy the sunshine, culture, and lifestyle of Portugal as you take the next step in your career!
As a Dutch-speaking Customer Advisor for this global innovator, your main responsibility will be assisting customers with an advanced insulin management device that supports a more convenient insulin delivery experience. Your role is essential in making sure customers feel supported, informed, and confident when using the product to manage their health.
Key responsibilities include:
- Providing excellent customer support via phone and email.
- Assisting with questions about product usage, handling, and device settings.
- Troubleshooting possible malfunctions and responding to device alerts.
- Managing product orders, excluding the active ingredient, as well as demo kit requests.
- Assisting with payments and processing orders based on medical prescriptions.
Please note that proficiency in both Dutch and English — spoken and written — is required for this position.
What is your daily life like?
Your daily responsibilities will include responding to customer inquiries and supporting users with any technical or product-related issues they may face. You will work closely with your team to ensure smooth operations and provide top-quality service to customers using the insulin management system.
You will receive full training to help you understand the product, internal systems, customer support processes, and how to communicate clearly and professionally with users. This will prepare you to manage customer expectations, solve problems effectively, and offer empathetic support in every interaction.
Your workday will be divided into shifts, operating between 00:00 and 24:00, with occasional weekend rotations. You will always receive your schedule in advance so you can plan your personal time around work.
Life in Lisbon: Your New Adventure Awaits
Nightlife and Gastronomy
Lisbon offers a vibrant nightlife with bars, live music venues, rooftop terraces, and traditional Fado music performances. You can enjoy local dishes such as “Bacalhau à Brás” and the famous “Pastéis de Nata” while relaxing in scenic riverside cafés. The city combines modern dining, international flavors, and traditional Portuguese charm.
History and Culture
Explore Lisbon’s rich history by visiting iconic landmarks such as the Belém Tower and the Jerónimos Monastery. The city’s cobbled streets, historic trams, colorful tiles, and beautiful viewpoints make it one of Europe’s most charming capitals.
Nature and Adventure
Lisbon is perfect for anyone who loves the outdoors. Spend your weekends surfing along the Atlantic coast, visiting nearby beaches, or exploring the beautiful Sintra-Cascais Natural Park. Thanks to its mild climate, Lisbon is an ideal place to enjoy outdoor activities all year round.
What do you need?
- Fluency in Dutch and English, both spoken and written.
- Ability to work in shifts, including 24/7 availability and weekends.
- Strong communication and problem-solving skills.
- Willingness to learn and adapt to new technologies and customer service systems.
- Empathy and the ability to remain calm under pressure.
- Previous customer service experience is a plus, but not required.
Benefits
- Competitive salary with performance-based bonuses.
- Paid training period to help you succeed in the role.
- Private health insurance from the first day of your work contract.
- Opportunity for career growth and development.
- Free accommodation in a shared company apartment for international employees.
- Relocation package including flight reimbursement and airport pickup.
- Free Portuguese language courses, surf lessons, and other exciting activities.
- The opportunity to work in an international and diverse team.
