Are you a fluent German speaker ready to take your career international? Join the customer service team of one of Europe’s leading banking institutions in sunny Athens!
Commerzbank is looking for talented Customer Advisors to support its German-speaking clients. Whether you already have experience or are just starting your career, this is your opportunity to live and work in Greece, enjoy a hybrid working model, and become part of an international team that values communication, empathy, and digital skills.
Start your next adventure in the Greek capital!
About the job
Are you ready to support one of Germany’s most trusted banking institutions? Commerzbank AG, headquartered in Frankfurt am Main, is an international financial services provider known for its customer-focused approach and digital innovation.
As a Customer Advisor, you will play an important role in delivering high-quality support to German-speaking clients and ensuring that every interaction results in a positive customer experience.
This is more than just a job abroad. It is a long-term career opportunity with professional development potential in one of Europe’s most vibrant cities. Your daily work will focus on clear communication, active listening and problem-solving, using modern digital tools and structured processes.
What will your daily work look like?
As a Customer Advisor for Commerzbank, you will provide support to private and business clients in German. You will become part of a dynamic team handling a wide range of inquiries, from account information to general banking services.
Your daily responsibilities will include:
- Handling incoming customer calls and responding to inquiries professionally and efficiently
- Listening carefully to understand customers’ needs and provide suitable solutions
- Using internal digital tools and platforms to access and update customer records
- Documenting all customer interactions clearly and accurately in the system
- Building trust through open, customer-focused communication
- Following internal customer service guidelines and quality standards
- Working towards individual and team performance targets, with equal emphasis on quality and productivity
- Collaborating with colleagues, sharing knowledge and supporting the team
- Participating in paid training sessions to develop your product and system knowledge
Whether you have previous experience or are new to customer service, you will receive 16 days of paid training, including a complete introduction to Commerzbank’s products, processes and internal tools.
✈️ Discover life in Athens, Greece
Nightlife and gastronomy
Athens is a fantastic destination for anyone who enjoys delicious food, lively neighbourhoods and a Mediterranean lifestyle. The city combines traditional Greek dishes such as souvlaki, moussaka and meze with a diverse and modern international dining scene.
Neighbourhoods such as Monastiraki, Psyrri and Gazi are home to countless restaurants, cafés, bars and rooftop venues offering spectacular views of the Acropolis. Whether you prefer dinner in a traditional taverna or drinks overlooking the city, Athens has something for everyone.
️ History and culture
Few European capitals combine ancient history and modern city life as impressively as Athens. Explore world-famous landmarks such as the Acropolis, the Parthenon and the Ancient Agora, or wander through the picturesque streets of Plaka.
Museums, galleries, concerts and cultural events provide plenty to discover throughout the year. At the same time, modern neighbourhoods, local markets and a thriving creative scene offer endless opportunities to experience contemporary Athens.
Nature and adventure
Athens also has plenty to offer beyond the city centre. The Athenian Riviera, with its beaches, cafés and water sports, is within easy reach. On your days off, you can relax by the sea, explore the surrounding mountains or take a trip to one of the nearby Greek islands.
The sunny climate and proximity to the Mediterranean make it easy to enjoy the perfect balance between work, leisure and adventure.
✅ What do you need?
- Native or near-native level of German (C1–C2)
- Good command of English (minimum B2) for internal communication
- Strong communication and active listening skills
- Previous experience in customer service or banking is an advantage but not essential
- Ability to work in a structured and dynamic environment
- Confidence using digital tools and CRM systems
- Team spirit and a solution-oriented mindset
- Basic knowledge of MS Office is a plus
- For hybrid work, an internet connection of at least 8 Mbps download and 4 Mbps upload
What do you get?
- Monthly gross salary: €1,300
- Monthly project bonus: €50
- Monthly welcome bonus: €100 during the first 12 months
- Performance bonus: up to 10% of your salary
- Hybrid working model: at least 30% of your working time must be spent in the Athens office; fully remote work is not available
- Private health and life insurance from your first day, including dental and eye care
- ️ Free access to the company gym
- Adjusted working hours available for mothers with children under two years old
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Daily net bonus paid via Mastercard:
- €3 per working day during the first 12 months
- €6 per working day from the 13th month
- €500 anniversary bonus after 12 months
- 16 days of paid training
- Rotating shifts: Monday to Sunday, between 08:00 and 23:00
- ⏳ Full-time position: 40 hours per week
- Part-time options are also available
Take this opportunity to gain international experience, develop your professional skills and enjoy life in sunny Greece. Apply now and start your next adventure in Athens!
