Experience the power of a career that makes a difference
Do you want to be part of an innovative and growing team? We are a global leader in technology and services that support the brands of the future. We help well-known brands – the ones you use every day – improve their operations with technology and integrated solutions, in more than 70 countries.
If you want to grow and be inspired, as a Customer Service Representative (On-site) in Malaga, you will be part of our team of game-changers shaping the future of brands in the satellite television industry.
Career growth and personal development
This is a great opportunity to experience the power of what follows while making “friends for life.” We offer you all the training, latest technologies, and ongoing support you need to be successful.
What you will do in this role
In everything we do, we believe in doing the best for people – our customers, their customers, our team, our community, and the planet.
As a Customer Service Representative on our team, you will:
- Answer customer questions and support eCommerce customers via phone and chat, with actions related to online orders and deliveries.
- Answer calls not handled by stores and process customer inquiries through CRM systems.
- Always focus on providing a good customer experience with every customer contact, including continuously improving our customer satisfaction.
- Following the processes and procedures established for the project.
- Possibly handle customer inquiries via social media and email in the future.
- Be on time on site and ready to start work at the appointed time.
- Working together as a team and achieving the set goals.
Your qualifications.
We welcome our game-changers with open arms, people from diverse backgrounds who are curious and want to learn. Your natural talent for helping others and providing customers with a WOW experience fits perfectly with who we are.
Concentrix is the ideal match if you:
- Are bilingual or fluent in Dutch.
- Are adaptable, customer-focused and able to learn new tasks and processes quickly.
- Are energetic with well-developed communication skills.
- Have excellent time management skills.
- Have good computer and Microsoft Office skills and are familiar with the Internet.
Don’t meet all the requirements? No worries! We are committed to a diverse, inclusive and authentic work environment for all. If you feel you don’t meet every requirement, we still encourage you to apply. We’ll do our best to find the right position for you, whether it’s this role or another.
What we offer you
We break conventions to achieve unprecedented results by creating customer experiences that make a difference. That’s why we invest heavily in our people, infrastructure and capabilities to ensure continued success for our teams, our clients and YOU.
In this role, we offer benefits that fit your unique lifestyle:
- Full-time 39 hours/week contract: first 2 weeks Mon – Fri 09:00 – 17:00, then Mon – Fri 08:00 – 18:00 and Sat 09:00 – 17:00.
- Competitive salary that will allow you to live well in Spain.
- Central location in Malaga.
- Bonus opportunities for bringing in new colleagues (referral bonus).
- Full paid training on the company and the project you will be working on.
- Career development programs, specialized courses.
Experience the best version of yourself!
At Concentrix, we invest in our game-changers because we know that when our people grow, so do our customers and their customers.
If this sounds like the perfect next step in your career, we want to hear from you. Apply today and discover why more than 440,000 game-changers worldwide call Concentrix their “employer of choice.”
Concentrix is an equal opportunity employer
We are proud to be united as one team, one company, worldwide. We are committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All of our hiring practices are based on business needs, job requirements and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, familial status, national origin, disability or any other classification protected by national law.
