Represent one of the world’s most iconic luxury automotive brands
Are you passionate about delivering exceptional customer experiences? Join an international customer service team and support customers of a globally recognised luxury vehicle manufacturer.
In this role, you will assist customers throughout their ownership journey, offering personalised support, resolving enquiries, and ensuring every interaction reflects the premium standards of the brand you represent.
Build valuable professional experience in an international environment where customer satisfaction, innovation, and service excellence come first.
Your responsibilities
- Deliver outstanding customer support across multiple channels.
- Assist customers with service and maintenance appointments, vehicle-related enquiries, and roadside assistance requests.
- Provide guidance on connected vehicle services, mobile applications, infotainment systems, and subscription-based features.
- Handle customer cases and complaints with professionalism, empathy, and a solution-oriented approach.
- Coordinate appointments, service arrangements, courtesy vehicle requests, and customer follow-ups.
- Identify customer concerns and escalate complex issues to specialised teams when needed.
- Maintain accurate customer records and contribute to continuous improvements in service quality.
What you will bring
- Fluency in German, with a minimum C1 level.
- Good command of English, at B2 level or above.
- Excellent written and verbal communication skills.
- A customer-focused mindset and a genuine interest in helping people.
- Good computer literacy and confidence using digital tools and platforms.
- Familiarity with Android and iOS mobile applications.
- An interest in the automotive industry is a plus.
- A driving licence and good geographical awareness would be advantageous.
What we offer
- Work-from-home opportunity.
- Relocation support, including flights, accommodation, and assistance finding housing, at no cost to you.
- Competitive monthly salary, with 14 salary payments per year.
- Referral bonuses for recommending friends.
- Healthcare benefits and a range of employee discounts.
- Comprehensive training delivered by certified instructors.
- Opportunities for professional growth and career development.
- Special events, community activities, and social responsibility initiatives.
- Free online Greek language courses.
- Modern premises with comfortable break areas.
- An international working environment that values diversity and inclusion.
Take the next step in your career
Use your German language skills to help customers get the most from their vehicles while gaining experience with a prestigious automotive brand.
Apply now and start your next professional chapter in Greece.
