German-Speaking Customer Service Agent in Greece

About the Company

• Join an international customer service environment supporting a well-established company in the insurance sector.
• You will be part of a dynamic multilingual team focused on delivering high-quality support and a smooth customer experience.
• This is a great opportunity to build your career in Greece while working in a professional and fast-paced environment.

Your Profile

• You have excellent written and spoken German skills.
• You are customer-oriented, empathetic, and solution-driven.
• You have strong communication and problem-solving skills.
• You pay close attention to detail, especially when handling customer information and documentation.
• You are comfortable using multiple systems and digital tools at the same time.
• You have good PC skills and feel confident in a structured working environment.
• You have a high school diploma or equivalent.

Your Responsibilities

• Support customers in German via inbound and outbound phone calls and email.
• Handle customer requests, documentation, and account-related updates with accuracy.
• Manage administrative and insurance-related processes in line with internal procedures.
• Maintain clear and accurate case notes and data entry.
• Escalate complex cases when necessary and ensure a high level of customer satisfaction.
• Follow quality standards, internal guidelines, and data protection policies.

Benefits

• Gross monthly salary of €1,450.
• Up to 10% productivity bonus based on performance.
• Relocation package available for candidates moving to Greece.
• Work-from-home option available depending on business needs.
• Full training provided.
• Rotational schedule within operating hours from 09:00 to 22:00, Monday to Friday and weekends.
• Opportunity to live and work in the Athens area.