Swedish – Travel Customer Service Support for Booking.com

Your potential has a place here with TTEC’s award-winning employment experience. As a Swedish-English Customer Service Representative supporting Booking.com in Greece, you’ll help make business more human.

What you’ll do

Looking to start your career or take it to the next level in the travel industry? Whether you’re providing customers with quick answers, offering product advice, or resolving customer issues in a friendly way, you’ll make a difference by delivering an exceptional customer experience rather than an average one.

Turn your passion for travel into action through customer service by helping people find great places to stay and create unique travel experiences.

During a typical day, you will:

• Respond to incoming written communications from customers.

• Investigate issues to answer customers’ questions and help them resolve their problems.

• Serve as the first point of contact for the world’s leading accommodation partners, resolving basic queries such as room changes, pricing, availability, extranet tools, and more.

• Provide accurate, valid, and complete information using the appropriate tools, methods, and processes.

• Ensure a high level of partner service and a positive partner experience.

   

What you can expect

• Knowledgeable, encouraging, supportive, and accessible leadership.

• A diverse, community-oriented organization.

• Career development with plenty of learning opportunities for ambitious individuals.

• 25 days of annual leave.

• Relocation assistance.

• The opportunity to become a brand ambassador and develop your skills while representing our clients’ iconic brands.

• Competitive compensation, performance-based bonus opportunities, and benefits you would expect, along with a few pleasant surprises.

   

A little more about your role

We’ll train you to become a subject matter expert in your field, so you can feel confident providing the highest possible level of service, whether through voice, chat, or email interactions.

We trust that you already have the essential quality that cannot be taught: being a caring and supportive person. This will shine through when you help customers.

You’ll also have the opportunity to make new friends within the TTEC community and develop your career in a dynamic, family-friendly environment.

You will report to a team leader and contribute to the success of the customer experience as well as the overall success of the team.

About TTEC

Our business is all about making customers happy. That’s everything we do.

Since 1982, we’ve helped companies build engaging, satisfying, and profitable customer experiences through our combination of human connection and technology.

On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. This exceptional customer experience starts with you.

TTEC is proud to be an equal opportunity employer. We embrace and are committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives of our global teams.

We strive to reflect the communities we serve by delivering not only outstanding service and technology, but also human connection.

We place great importance on ensuring that all our employees feel valued and comfortable being their authentic selves at work.

As a global company, we know that diversity is our strength. It allows us to approach projects and ideas from different perspectives and empowers every individual to create value in their own unique way.