About the Role
Are you ready for an exciting international career move? Join a dynamic, multilingual team in vibrant Sofia, supporting users of popular digital services and apps. No technical background is needed—full paid training is provided from day one!
Key Responsibilities
- Support customers via phone, chat, and email.
- Help users with account management, billing, purchases, and troubleshooting.
- Use internal tools and knowledge base to resolve issues quickly and professionally.
- Deliver service excellence while following structured processes.
- Work with teammates to continuously improve the customer experience.
Requirements
- Native or fluent Slovak speaker (C2/Native mandatory).
- Intermediate to fluent level of English.
- Strong problem-solving skills and a passion for helping people.
- Great communication skills with an eye for detail.
- Quick to learn new tools and digital processes.
- Experience in customer service is a plus, but not required—full training provided!
Offer & Relocation Package
- Relocation Bonus: €1,500 Gross (paid in 2 instalments) to support relocation and initial rent.
- Accommodation: 21 days of company-provided accommodation upon arrival, plus assistance in finding a long-term apartment.
- Flight Tickets: Covered travel to Sofia.
- Training: Fully paid comprehensive training.
- Compensation: €1,535 gross/month with stable contract and clear career development opportunities.
- Health: Additional private health insurance.
- Perks: More than 50 benefits and services, employee referral bonuses, and a friendly, international working environment.
