Work and live in Portugal

German-speaking Support Specialist for a leading tech company

Are you fluent in German and English and looking for a new opportunity in Portugal?
Join an international tech project as a German-speaking Support Specialist and help customers
with questions related to online orders, deliveries, returns, refunds and payments. This is a
remote position from Portugal, with accommodation and relocation support available for candidates
moving from abroad.

In this role, you will be part of a supportive international team, working in a customer-focused
environment where accuracy, problem-solving and clear communication are key.

1.373 € / month
Remote Work from Portugal
Technical & Order Support
Accommodation provided

Benefits

Paid training at the start of your employment
Salary package depending on the selected accommodation option
Comprehensive health insurance from your first day of work
Meal allowance paid on a tax-free debit card
Flexible start date, depending on availability
Remote work from Portugal
Possibility to work from your own apartment or from company accommodation
Technical equipment provided
Career opportunities in a dynamic and international environment
Inclusive and supportive team culture

Relocation package

Accommodation provided for international candidates
Pick-up from the airport
Administrative support with registration in Portugal
Reimbursement of flight costs
Full training to help you start successfully in your new role

Relocation

If you are moving to Portugal from abroad, you will receive support throughout your relocation
process. This includes help with your arrival, accommodation and administrative steps, making it
easier for you to settle in and start your new job with confidence.

Your day to day

As a German-speaking Support Specialist, you will assist customers with online order-related
queries throughout the full customer journey. You will help with delivery management, shipping
investigations, returns, refunds, payment-related questions and order information requests.

You will communicate with customers by phone and email, while also coordinating with internal
teams, couriers, carriers and financial partners when needed. You will work with sensitive
customer information, so accuracy, confidentiality and attention to detail are essential.

Manage complex issues throughout the full lifecycle of online orders
Support customers with deliveries, returns, refunds and payment-related questions
Communicate clearly with customers via phone and email
Coordinate with partners and internal teams to resolve issues efficiently
Keep clear records of customer interactions and transactions in internal systems
Escalate complex cases when needed, following the correct procedures

Your profile

You are fluent in German and English
You have excellent written and verbal communication skills
You are detail-oriented and accurate in your work
You can handle complex issues with minimal supervision
You are a strong problem solver with a customer-focused mindset
You are comfortable working with sensitive information
You are flexible and able to manage changing workloads, including occasional overtime
You enjoy working as part of a team and contributing to shared goals
Experience with SAP or back-office work is a plus, but not mandatory

Working conditions

Full-time position: 40 hours per week
Rotational shifts from Monday to Sunday, including public holidays
Working hours between 07:00 and 24:00
Training period of approximately 15 to 20 working days, conducted in English
Portuguese employment contract with holiday and Christmas allowances
Possibility of a permanent contract after 2 years
Remote position from Portugal, with occasional visits to the company hub if required by the project