Do you have a passion for fashion and enjoy interacting with people? We have an exciting opportunity for a dedicated German speaker to join the PVH Support Team in Lisbon! If you have excellent communication skills and a natural flair for customer engagement, this role is for you. Work abroad using your native language for one of the world’s leading fashion companies, all while enjoying the vibrant lifestyle of Portugal’s capital.
About the Company
You definitely know them! PVH is the global fashion powerhouse behind brands like Calvin Klein and Tommy Hilfiger. Headquartered in New York, PVH operates in over 40 countries and employs 36,000 people worldwide. This is your chance to be part of a top-tier international team in a dynamic and stylish industry.
The Opportunity
Join the PVH Customer Support Team in Lisbon and be part of an international and fast-paced environment. You’ll help German-speaking customers with their inquiries and provide top-notch service while working in one of Europe’s most exciting cities. This is a great opportunity for career growth, whether you’re looking to gain experience or build a long-term career in fashion customer support.
What is your daily life like?
As a German-speaking Customer Advisor, you will:
- Assist German-speaking customers via phone, email, chat, and social media.
- Handle questions about orders, deliveries, payments, returns, and product details.
- Provide fashion advice, suggest trending items, and support customers with exchanges and guarantees.
- Offer solutions and ensure customer satisfaction with every interaction.
- Engage in cross-selling and upselling when relevant to enhance the customer experience.
This is a full-time, on-site position in Lisbon, where you will work in a modern office surrounded by like-minded colleagues.
Discover Lisbon – Your Next Adventure!
Nightlife and Gastronomy
Lisbon is known for its bustling nightlife, from traditional Fado music performances in Alfama to trendy rooftop bars in Bairro Alto. As a cosmopolitan city, it offers a mix of Portuguese taverns, gourmet restaurants, and international cuisines. Enjoy delicious pastel de nata, fresh seafood, and a variety of local wines while experiencing the city’s lively ambiance.
History and Culture
Steeped in history, Lisbon boasts stunning architecture and iconic landmarks like Belém Tower, Jerónimos Monastery, and São Jorge Castle. Wander through the charming streets of the Alfama district, visit contemporary museums, and soak in the city’s rich cultural heritage.
Nature and Adventure
With its mild climate and stunning coastline, Lisbon is perfect for outdoor enthusiasts. Enjoy sun-soaked beaches in Cascais and Estoril, go surfing in Carcavelos, or explore Sintra’s magical forests and palaces. The city’s many parks and scenic viewpoints, like Miradouro de Santa Catarina, offer breathtaking views of the Tagus River.
What do you need?
- Native-level German speaker and fluent in English (written and spoken).
- Excellent communication skills and a customer-oriented attitude.
- Willingness to learn and develop in an international company.
- (Bonus) Previous experience in customer service or a call center environment.
What’s in it for you?
- Full-time, on-site contract with an initial one-year duration (renewable).
- Competitive salary + performance-based bonus.
- Private health insurance for your well-being.
- Relocation package for international candidates, including:
- Airport pick-up.
- Assistance with administrative registration in Portugal.
- Flight reimbursement.
- Option to stay in a company-provided apartment in Lisbon.
- One free flight home per year (within Europe).
- Free Portuguese language courses to help you settle in.
Join PVH in Lisbon and be part of a company that values creativity, innovation, and world-class fashion! If you’re ready to take on this exciting opportunity, we’d love to hear from you.