German Customer Support Representative for a Drone Company – Lisbon
Join an international customer service team in sunny Lisbon and support customers of a leading drone and camera technology company.
About the Company
The company develops innovative drones, cameras, and image-stabilisation technologies. Its products help content creators, travellers, photographers, and filmmakers capture professional-quality images and videos.
You will support customers from the German market in an international and multicultural workplace. The position is based in a modern office near Oriente in Lisbon, with excellent public transport connections.
Your Responsibilities
- Provide pre-sales support to German-speaking customers by phone, email, and online channels.
- Answer questions about products, services, and purchasing options.
- Recommend suitable products according to each customer’s needs.
- Assist with invoices, product availability, orders, shipping updates, and logistics issues.
- Handle customer complaints professionally and provide reassuring solutions.
- Build positive relationships with customers and improve their overall experience.
- Collect and analyse customer feedback to help optimise products and service processes.
- Collaborate with other team members to achieve departmental goals.
Your Profile
- You are a native or fluent German speaker.
- You have a good command of English.
- You have strong communication and problem-solving skills.
- You are customer-oriented, patient, and professional.
- You are comfortable communicating by phone, email, and online channels.
- You can remain calm when handling complaints or challenging situations.
- You are interested in drones, cameras, and innovative technology.
- You are available to work rotating shifts from Monday to Sunday, between 08:00 and 22:00.
What Is Offered
- Full-time position of 40 hours per week.
- Eight-hour rotating shifts with an additional one-hour lunch break.
- 22 days of annual leave.
- Holiday and Christmas allowances paid in monthly instalments.
- Private health insurance from the first day of the employment contract.
- Meal allowance of €7 per working day.
- Monthly productivity bonus of up to €100, subject to performance, attendance, and schedule adherence.
- Optional accommodation in a company apartment.
Location
Lisbon, Portugal — on-site position near Oriente.
Start your international career in Lisbon and help German-speaking customers find the right technology for their creative needs. Apply today!
