DESCRIPTION:
Norwegian speaking IT Support Associate
Work location: Budapest, Hungary
Work model: Hybrid
For our office in Budapest, Hungary we are hiring Norwegian speaking IT Support Associates to assist our clients in the pharmaceutical industry.
We are looking for you, if you:
· have excellent written and verbal communication skills in Norwegian (C1/C2) and at least upper-intermediate English
· have experience in IT Support or non-technical Customer Support roles
· have High School degree
· have desire to learn – no IT background required, training will provide the necessary technical knowledge
· are open to work in shifts
· have excellent communication skills – both written and spoken
· are flexible, open-minded personality with a “can do” attitude
CogHU103
REQUERIMENTS
Responsibilities:
· Act as first point of contact for our customers, resolving technical issues of our clients
· Handling end-user calls and web queries via tools, phone and email
· Documentation and precise administration, logging of calls on the ticketing tool
· Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
· Keep the user informed, own and follow-up ongoing cases
· Maintaining and improving customer satisfaction level
OFFERS
We can offer:
· Multilingual environment
· Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
· Easy to access location and modern office building
· Hybrid work model
· Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move Sport Pass (at a discounted price), medical benefits and other perks
· Reimbursable language courses
· Team events and Company events (cool and youthful parties with team-games, etc.)
· High value awards and recognitions, annual bonus for top performers, and annual salary review
