Rent-a-Car Customer Service Consultant (German & English)

About the Company

• Join an international company specializing in customer experience solutions and represent a well-known global car rental brand.
• You will work in Sofia, Bulgaria, in a multicultural and modern environment focused on professional growth.
• The company offers an international workplace, full training, and relocation support for candidates moving from abroad or from other cities in Bulgaria.
• The office is located in one of Sofia’s most dynamic central areas, with modern facilities designed to support productivity and well-being.

Your Profile

• Fluent German, C1 level or higher.
• Good English skills for internal communication.
• Excellent communication skills and a customer-oriented mindset.
• Strong problem-solving abilities and a professional approach.
• Positive attitude, team spirit, and willingness to learn.
• No previous experience required, as full paid training is provided.
• Availability to work full-time in Sofia, Bulgaria.

Your Responsibilities

• Represent a well-known international car rental brand.
• Communicate with customers by phone and email in German.
• Support customers with new reservations, booking modifications, and cancellations.
• Handle general inquiries related to travel, mobility, and car rental services.
• Provide tailored mobility solutions based on each customer’s needs.
• Deliver professional, friendly, and high-quality customer service.
• Share ideas to help improve customer experience and service quality.

Benefits

• Full-time position in Sofia, Bulgaria.
• Office-based work during training, with flexible options afterward depending on project needs: office, hybrid, or home office.
• Relocation bonus of €1,500 gross, paid in 2 instalments.
• 21 days of company-paid accommodation upon arrival.
• Support from a relocation broker to help you find long-term housing in Sofia.
• Fully paid professional training.
• Competitive salary package.
• Stable long-term employment.
• Career development opportunities in an international environment.
• Additional health insurance.
• Employee referral program with attractive bonuses.
• Access to 50+ company benefits and services.
• Modern offices with a gym, relaxation areas, lounges, and gaming zones.
• International, collaborative team and a welcoming German-speaking community in Sofia.