Here is the complete job description fully adapted to focus on Top Global Brands:
Danish-speaking Customer Service Representative for Top Global Brands (Remote from Greece)
About the job Are you fluent in Danish and ready to represent some of the world’s top global brands? Our client, a leader in international e-commerce and retail, is looking for a Danish-speaking Customer Service Representative for their remote team in Greece. This is your opportunity to provide top-notch service from the comfort of your home, resolve customer inquiries, and elevate the shopping experience for users worldwide.
Responsibilities
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Handling incoming calls, emails, and chat inquiries from Danish-speaking customers regarding their orders, returns, and much more.
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Providing pre-sales and after-sales assistance to enhance the overall customer journey.
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Assisting customers in resolving product or payment issues and providing detailed, step-by-step guidance to navigate various websites and digital platforms.
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Acting as the voice of these global brands, ensuring that every interaction makes customers feel valued and supported.
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Collaborating with your virtual team and contributing ideas for process improvements to increase customer satisfaction.
Requirements
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Proficiency in Danish (C1 level or higher) and a good command of English.
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Excellent verbal and written communication skills.
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Previous customer service experience is a plus, but not a requirement.
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Ability to handle multiple tasks efficiently while maintaining a customer-oriented attitude.
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Self-sufficient, confident, adaptable, and empathetic.
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Ability to work remotely from anywhere in Greece.
Benefits & Life in Greece
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Working Conditions: Fully remote position allowing you to work from anywhere in Greece, with access to ongoing professional development.
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Career Growth: Gain valuable experience working with top global brands in a dynamic and diverse international team environment.
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Lifestyle & Gastronomy: Enjoy a vibrant nightlife, traditional Greek dishes, and a fantastic social scene.
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History & Culture: Spend weekends immersing yourself in the birthplace of Western civilization with countless historical landmarks and cultural festivals.
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Nature & Adventure: Explore crystal-clear waters, stunning hiking trails, mountains, and national parks away from the hustle and bustle of city life.
