Work and live in Greece
Come join our team as a Technical Support Customer Advisor in Athens!
Salary: €1,350 gross per month + performance bonus
Work model: Hybrid work
Category: Customer Service
Accommodation: Temporary accommodation provided
Benefits
- Competitive salary depending on the work model: €1,250 gross/month for remote and €1,350 gross/month for hybrid
- 10% monthly performance bonus
- Private life and health insurance from day one, including vision and dental care
- Free access to the company gym
- Fixed working hours for mothers with children up to 2 years old
- Daily cash bonus with Mastercard:
- First year (0–12 months): €3 net per working day
- Relocation package for candidates moving from abroad
Working hours
- Main schedule: Monday to Friday, 9:00 a.m. to 9:00 p.m.
- Saturday: 10:00 a.m. to 7:00 p.m.
- Greek market schedule: Monday to Friday, 10:00 a.m. to 6:00 p.m.
- Training period: Two weeks, from 9:00 a.m. to 5:00 p.m.
Relocation
A relocation package is provided for candidates applying from abroad, helping you settle into your new life in Athens with ease.
Your day to day
- Manage incoming calls, chats, messages, and emails
- Identify and assess customer needs to ensure satisfaction
- Ask the right questions to identify technical issues and provide troubleshooting support
- Build lasting relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information using the appropriate tools and methods
- Meet personal and customer-focused team goals, as well as case resolution targets
- Maintain records of customer interactions, process accounts, and file documents
- Follow communication procedures, guidelines, and company policies
Your profile
- Native or near-native level of German and Greek
- Strong command of English
- Excellent telephone communication and active listening skills
- Customer-oriented mindset with the ability to adapt to different personalities
- Excellent communication skills
- Ability to multitask, set priorities, and manage time effectively
