Are you a fluent German speaker ready to take your career international? Join one of Europe’s top banking institutions in the beautiful and sunny city of Lisbon! Commerzbank is looking for talented Customer Advisors to support their German-speaking clients. Whether you already have experience or are just starting your career, this is your chance to live and work in Portugal, enjoy a hybrid work model, and be part of a team that values communication, empathy, and digital fluency. Start your next adventure in the heart of Portugal’s capital!
About the job
Are you ready to support one of Germany’s most trusted banking institutions? Commerzbank AG, headquartered in Frankfurt am Main, is a global financial services provider renowned for its customer-centric approach and digital innovation. As a Customer Advisor, you’ll become a key player in delivering high-quality service to German-speaking clients, ensuring that every call ends with a satisfied customer.
This is more than just a job — it’s a career opportunity with long-term growth potential in one of Europe’s most vibrant cities. Your daily work will focus on clear communication, empathy, and problem-solving, using modern tools and structured processes.
What is your daily life like?
As a Customer Advisor for Commerzbank, your main focus will be to provide exceptional support to private and business clients in the German language. You’ll work as part of a dynamic team that handles a wide range of customer inquiries — from account support to general banking questions. Here’s what a typical day might look like:
- Handling incoming customer calls and responding to inquiries in a timely, efficient, and professional manner.
- Listening attentively to understand customer needs and provide the most suitable solutions.
- Using in-house digital tools and platforms to access and update customer records.
- Documenting all customer interactions clearly and accurately in the system.
- Building trust by following communication best practices and Commerzbank’s customer service protocols.
- Working towards individual and team performance targets — quality matters just as much as quantity.
- Collaborating with colleagues to share best practices and support each other in a hybrid work model.
- Participating in paid training sessions to develop your product knowledge and communication skills.
Whether you’re experienced or new to customer service, you’ll receive 16 days of paid training, including a full introduction to Commerzbank’s products and tools. With flexible schedules and performance bonuses, this role combines the security of a stable employer with the excitement of working abroad.
✈️ Discover life in Lisbon, Portugal
Nightlife and Gastronomy
Lisbon is a true paradise for foodies and night owls. The city’s diverse culinary scene mixes traditional Portuguese flavours — like bacalhau, grilled sardines, and pastéis de nata — with international cuisine. Head to the Time Out Market or the winding alleys of Bairro Alto to explore hundreds of bars, restaurants, and cafés. From riverside wine tastings to rooftop cocktail lounges with a view of the 25 de Abril Bridge, Lisbon’s nightlife is vibrant and unforgettable.
️ History and Culture
With its cobbled streets, historic trams, and sunlit squares, Lisbon is a city that tells stories at every turn. Dive into Portugal’s seafaring past at the Jerónimos Monastery, admire the intricate tiles of Alfama, or catch a live Fado performance in a traditional tavern. Museums, art galleries, and architectural wonders make Lisbon a cultural hub that blends the old and the new with effortless charm.
Nature and Adventure
Lisbon’s natural beauty is just as impressive as its cityscape. Just 30 minutes away, you can hike the trails of Sintra, explore the beaches of Cascais, or surf the Atlantic waves. The Tejo River adds a breezy backdrop to your daily life, perfect for morning jogs or sunset walks. Whether you’re into outdoor adventures or just relaxing in a coastal park, Lisbon offers the perfect balance between work and leisure.
✅ What do you need?
- Native or near-native level of German (C1/C2)
- Good command of English (B2) for internal communication
- Strong communication and listening skills
- Previous experience in customer service or banking is an advantage
- Ability to work in a structured and dynamic environment
- Confident working with digital tools and CRM systems
- Team spirit and a solution-oriented mindset
- Basic knowledge of MS Office is a plus
- Internet speed test required for hybrid work: minimum 8 Mbps download / 4 Mbps upload
What do you get?
- Monthly salary: €1300 gross
- €50 project bonus + €100 welcome bonus (first 12 months)
- Performance bonus: up to 10% of salary
- Hybrid model: 30% of working time required in the Lisbon office
- Private health and life insurance from day 1 (includes dental and eyecare)
- ️ Free access to a corporate gym
- Fixed working hours available for mothers with children under 2 years
- Daily Mastercard net bonus:
– €3/day (first 12 months)
– €6/day (after 12 months) - €500 anniversary bonus (after 12 months)
- 16 paid training days
- Flexible shift schedule: Monday to Sunday, 08:00–23:00 (rotational)
- ⏳ Full-time (40h/week) and part-time options available
