Start your iGaming adventure from Doetinchem

About the position:

As a Customer Service Agent, you’ll be the first point of contact for Dutch customers. You’ll assist them by phone, chat, and email, proactively contributing ideas and providing service-oriented solutions. No standard scripting required: your input and customer-focused approach are highly valued!

You’ll be working for a well-known player in the iGaming sector, which includes online entertainment like sports betting, casinos, and other interactive games. You don’t need to be an iGaming specialist before you start: you’ll receive extensive training so you can confidently interact with customers. Customer service is available 24/7, so you’ll work varying shifts, including nights and early mornings. Flexibility is therefore essential.

What a typical workday might look like:

Assist customers in placing sports bets or casino games.
Support with deposits and withdrawals.
Troubleshoot game crashes or error messages.
Check customer accounts if fraud or blocks are suspected.
Explaining the rules of games or bets.
Assist customers in creating and verifying accounts.

What does the company do for you as an employee:

The company highly values ​​your well-being and job satisfaction. After your induction period, you’ll work a hybrid schedule: 3 days in the office and 2 days from home. If you successfully complete your probationary period, you can even work fully remote for one month per year. You’ll also receive an annual allowance of €300 for well-being and home office expenses, and benefit from a pension plan. At the office, you’ll enjoy lunch daily and have access to the in-house gym. You’ll receive 25 vacation days, 5 additional ADV days, and travel allowance. This way, the company not only offers you a pleasant work environment but also excellent conditions to stay healthy and balanced.

What do you get?

A gross monthly salary of €30,000 per year.
€300 welfare and home work allowance per year.
After the training, a hybrid working model: 3 days in the office, 2 days at home.
You can work completely remotely for 1 month per year from wherever you want.
Travel expenses reimbursement.
Free lunch at the office.
Private health insurance.
There is a gym at the office that you can use.
Lots of fun team and company outings.
A direct contract and plenty of opportunities for growth.
You get 25 days of vacation per year + 5 ADV days.

What is required?

Fluent Dutch or Flemish (spoken and written)
You are available for at least 12 months
You are at least 18 years or older
You are solution-oriented and a real go-getter.
Flexible to work 24/7 shifts, including weekend, evening and night shifts
Your customer service is excellent and you are sociable and motivated.