Junior Customer Service Agent in Malta (Finnish speaking)

🚀 Start your journey with Immense Group!

At Immense Group, we are guided by our core values: passion, boldness, and integrity. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to delivering exceptional player experiences.

If you’re someone who loves technology, enjoys problem-solving, and thrives in a fast-paced environment, we’d love to hear from you!

🎯 A taste of what you’ll do

As a Junior Customer Service Agent, you’ll be the first point of contact for our players through live chat, email, and phone calls, delivering the best possible experience in both Finnish and English.

✅ Start your adventure by participating in our 4-week-long on-the-job training
✅ Support our players with quality solutions in a timely, personal, and professional manner that exceeds expectations
✅ Identify and support players in any difficulties they might encounter
✅ Provide explanations to customers about products, site features, policies, promotions, and more
✅ Update customer accounts/details when needed
✅ Understand, guide, and support players in Safer Gambling
✅ Collaborate with our Fraud and Payments team in handling queries
✅ Understand AML and report any suspicious activity

🧑‍💻 Who and what we are after?

A native Finnish speaker with at least C1 level English
Flexible and open to shift work (days, afternoons, nights)
An excellent listener, empathetic, and proud to deliver amazing customer service
Organised and detail-oriented
Able to handle stress with a positive attitude

🎁 Employee benefits

Private health insurance – because your wellbeing matters
Wellness allowance – up to €300/year
Fresh breakfast & lunch served daily in our penthouse kitchen – save up to €3,000/year
Birthday leave – it’s your day to celebrate
Legendary team-building & company events
Relocation package to Malta – including flight and 2 weeks of accommodation
Quarterly performance bonus – up to 10% if KPIs are achieved
And much more – come see for yourself!