🚀 Your journey starts here!
At Immense Group, we are guided by our core values: passion, boldness, and integrity. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to delivering exceptional player experiences.
If you’re someone who loves technology, enjoys problem-solving, and thrives in a fast-paced environment, we’d love to hear from you!
🎯 A taste of what you’ll do
As a Junior Customer Service Agent, you’ll be the first point of contact for our players through live chat, email, and phone – providing top-notch support in Danish and English.
🧭 Start your adventure with a 4-week training programme on the job!
💬 Support players with timely, personal, and professional solutions
🔍 Identify and assist players through any challenges
📢 Explain site features, products, policies, and promotions
📝 Update player account information as needed
🛡 Guide and support users in Safer Gambling practices
🤝 Collaborate with Fraud and Payments teams
🚨 Understand AML policies and report suspicious activity
👀 Who and what we are after?
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A native Danish speaker with C1 level English
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Flexible and open to working in shifts (days, afternoons, nights)
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An empathetic listener who takes pride in delivering excellent service
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Highly organized and detail-oriented
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Able to stay positive and professional under pressure
🎁 Employee benefits
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Private health insurance – your wellbeing matters
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Wellness allowance – up to €300/year
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Free daily breakfast & lunch – save up to €3,000/year!
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Birthday leave – celebrate your big day off
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Company & team-building events – and yes, they’re legendary
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Relocation package to Malta – includes flight + 2 weeks’ accommodation
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Performance bonus – up to 10% quarterly for hitting your KPIs
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And more!
🧪 Our Recruitment Process
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Online assessment
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Final interview with our trainers
✈️ Ready to kickstart your international career? Apply today and join Immense Group!
