Job opportunity: Customer service in Tavros, Greece, for a leading social media company
Are you fluent in Italian and English? We have an exciting opportunity for you in Tavros, Greece! We are looking for dedicated individuals to join our team and help support our vibrant online community. If you are empathetic, detail-oriented and passionate about making a positive impact, this job is perfect for you. Join us to provide a high level of support and ensure a safe and engaging environment for our users.
About the job
As a Community Support Representative, you will play a crucial role in maintaining the quality and safety of our online platform. Your main responsibility will be to assist our community by resolving requests in an empathetic, accurate and timely manner. You will be familiar with our products and community standards, so that you can make balanced decisions and be an effective advocate for our users. Strong interpersonal skills, verbal and written communication skills and empathy are essential for this role.
How does your daily life unfold?
Community support: Respond to user requests with high quality, speed, empathy and accuracy. Use your market-specific knowledge to identify and propose scalable solutions to improve community care.
Troubleshooting: Investigate and resolve reported issues, such as account support requests and reports of potentially abusive content. Enforce our Terms of Use by closely monitoring reports of abuse.
Use of data: Collect, analyse and use relevant data to improve the overall user experience. Recognise trends and patterns and report issues outside of company policy to the global team.
Quality assurance: Review reported content within agreed timeframes and maintain high quality standards. Identify inefficiencies in workflows and suggest improvements.
Travel information
Nightlife and gastronomy Tavros offers a lively nightlife with various bars, clubs and restaurants. Traditional Greek cuisine and international dishes can be enjoyed in the town’s many restaurants. Whether you are looking for a quiet dinner or a lively evening, Tavros has something to offer.
History and culture Immerse yourself in the rich history and culture of Tavros. Visit local museums, historical sites and cultural centres to learn more about the region’s heritage. The town’s architecture and cultural landmarks offer a fascinating insight into its past.
Nature and adventure For nature lovers, Tavros offers numerous outdoor activities. Explore the nearby parks, hiking trails and nature reserves. Whether for leisurely walks or more adventurous activities, the natural beauty of the area will surely captivate you.
What do you need?
- Fluent knowledge of Italian and English (level C1)
- Strong interpersonal and communication skills
- Empathy and passion for community support
- Ability to make balanced decisions
- Knowledge of company products and community standards
- Ability to collect, analyse and utilise relevant data
- Attention to detail and high quality standards
Benefits
- Competitive salary: 1045.72 euro + productivity bonus
- Housing bonus: 150 euro for 2 months for hires in July/August
- Bonus: up to 10%
- Full relocation package
- Flexible working hours: Monday-Sunday, 07:00-22:00
