This role is with a global leader in customer service outsourcing, supporting customers of a well-known premium brand. As an Italian-speaking Customer Expert, you will handle customer inquiries, assist with purchases, and troubleshoot product-related issues, ensuring a seamless and high-quality experience.
Your Key Responsibilities:
✔ Handle inbound calls and respond to Italian-speaking customer inquiries
✔ Support customers with sales, aftersales assistance, and technical troubleshooting
✔ Navigate multiple browser tabs and virtual desktop applications efficiently
✔ Provide expert guidance on product-related issues
✔ Escalate complex cases to the appropriate department when needed
✔ Maintain high-performance metrics, such as customer satisfaction and response time
Before you begin, you will receive comprehensive training to ensure you have the skills and knowledge needed to excel in your role.
What Is Your Daily Life Like?
🔹 Work in shifts between 09:00 and 21:00 (Monday-Sunday)
🔹 Assist customers with inquiries, troubleshooting, and purchases
🔹 Use your technical expertise to provide accurate support
🔹 Work within a global team, sharing insights and best practices
🔹 Meet key performance targets while ensuring customer satisfaction
This is a fantastic opportunity to gain experience in customer service, technical support, and sales while working remotely from Greece.
Why Greece? 🌴
Greece is not just a place to work—it’s a place to experience life to the fullest!
Nightlife & Gastronomy 🍹
From trendy rooftop bars in Athens to lively beach clubs, Greece offers an exciting nightlife scene. Enjoy world-famous Mediterranean cuisine, including fresh seafood, souvlaki, and traditional Greek meze.
History & Culture 🏛️
Explore some of the world’s most famous historical sites, such as the Acropolis, Olympia, and Delphi. Greece’s rich cultural heritage is celebrated in museums, festivals, and ancient ruins.
Nature & Adventure 🌊
With stunning beaches, crystal-clear waters, and scenic mountain trails, Greece is perfect for outdoor enthusiasts. Enjoy activities like snorkeling, sailing, hiking, and even winter sports in the mountains.
What Do You Need?
✔ Fluent Italian (C2) & Good English (B2)
✔ Technical proficiency (comfortable navigating multiple applications and a virtual desktop)
✔ Customer service experience (preferably in a similar role)
✔ Affinity for technology and troubleshooting
✔ Ability to work remotely with a stable internet connection
What’s in It for You?
Competitive salary with performance-based incentives
Fully remote – Work from Home (WaHa)
Relocation support available for candidates moving to Greece
Comprehensive training program to prepare you for success
Work with an international team at the world’s leading customer support company
Career growth opportunities within a global organization
