Take the opportunity to live and work in Lisbon, Portugal – known for its vibrant culture, stunning architecture and friendly atmosphere.
About the company
Join an American multinational technology company known for innovative computer software and digital marketing solutions. This is your chance to become part of a leading tech giant known for its groundbreaking technology and dynamic workplace culture.
Why Lisbon?
Lisbon awaits you with its enchanting charm, the perfect blend of traditional heritage and modern life, and opportunities for personal and professional growth. This is more than just a job; it’s an experience that will enrich your life!
About the job
In this role, you will be working at a world-class multinational technology company in Lisbon, supporting German-speaking customers with their software requests. You will be at the forefront of providing excellent customer service, ensuring customer satisfaction and improving their experience with our products.
What does your day-to-day look like?
You’ll start your day by logging into the customer support system and getting ready to assist customers with their queries. Your daily tasks will include:
- Answering customer calls, emails and chats in German and English.
- Providing technical support and guidance on the installation and use of software.
- Troubleshooting and providing effective solutions.
- Documenting customer interactions and escalating complex cases as required.
- Attending training sessions to stay informed about the latest product features and updates.
After work, you can explore the vibrant city of Lisbon, enjoy local cuisine or relax with your colleagues at company-sponsored events.
Travel information about Lisbon
Nightlife and gastronomy
Lisbon’s nightlife is diverse and vibrant, with options ranging from traditional fado music performances to modern clubs and bars. The city is also a foodie’s paradise and offers a variety of culinary delights, including fresh seafood, traditional Portuguese dishes and international cuisine.
History and culture
Rich in history, Lisbon offers numerous historical landmarks, museums and cultural sites. From the iconic Torre de Belém to the historic Alfama district, the city offers endless opportunities to explore its cultural heritage and architectural beauty.
Nature and adventure
For nature lovers, Lisbon offers beautiful parks, nearby beaches and scenic viewpoints. Adventure seekers can enjoy activities such as surfing, hiking and exploring the natural landscapes around the city.
What you need
- Native German language skills and fluent English.
- Some experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong technical understanding and problem solving skills.
- Willingness to relocate to Lisbon.
Benefits
- Competitive salary with performance and entry-level bonuses.
- Comprehensive health insurance.
- Paid training and professional development opportunities.
- Relocation package including airport pickup, airfare reimbursement, annual flights home and company housing.
- Career opportunities within a leading technology company.
- Exciting team events, social activities and free language courses.
