Are you fluent in German and passionate about making a difference in people’s lives? Join Insulet, a leading medical device company specializing in innovative diabetes management solutions, as a German-speaking Order Support Specialist. Based in Athens, Greece, you’ll be part of a global team helping customers manage their diabetes through Insulet’s Omnipod system, an advanced insulin delivery solution. If you’re excited about providing excellent service and contributing to life-changing healthcare, this is the job for you!
About the Job
Insulet is a global leader in innovative medical devices, focusing on diabetes management with its Omnipod insulin delivery system. As a German-speaking Order Support Specialist, you will be at the forefront of customer interaction, assisting German-speaking clients with their orders and inquiries. Your role will ensure that people with diabetes receive the support they need when using the Omnipod system, offering guidance on product orders, shipments, and any issues they may face.
You’ll provide an essential service, contributing to Insulet’s mission of improving the quality of life for people with diabetes through advanced medical technology.
What is your daily life like?
Your day will revolve around providing top-tier customer support, responding to inquiries from German-speaking clients, and ensuring their orders are processed smoothly. You’ll assist with orders for medical devices (excluding insulin), provide information on test kits or demo products, and resolve any issues related to payments or shipments.
Here’s a breakdown of your daily responsibilities:
- Handling customer inquiries via phone and email, ensuring quick and accurate responses
- Assisting customers with placing orders based on medical prescriptions
- Managing shipment issues and resolving payment-related questions
- Offering guidance and product information about Insulet’s Omnipod system
- Working closely with other teams to ensure smooth operations and customer satisfaction
This role is perfect for someone who enjoys solving problems, is detail-oriented, and wants to be part of a meaningful industry.
Travel Information for Athens
- Nightlife and Gastronomy
Athens is a lively city known for its vibrant nightlife and delicious food scene. Whether you want to relax at a traditional taverna, experience fine dining, or enjoy a drink with a view of the Acropolis, Athens has it all. The city offers a blend of modern and classic, with rooftop bars, beach clubs, and cozy cafes. Gastronomy lovers can indulge in mouthwatering Greek specialties like moussaka, souvlaki, and fresh seafood, or explore an exciting fusion of Mediterranean and international cuisines. - History and Culture
Athens is the birthplace of Western civilization, offering a rich tapestry of history and culture. Explore world-famous landmarks like the Acropolis, the Parthenon, and the Temple of Hephaestus, or visit numerous museums showcasing the city’s glorious past. Athens is also a cultural hub for contemporary art, theater, and music, with events and festivals taking place throughout the year. Walking through Athens is like stepping back in time while enjoying all the amenities of a modern European capital. - Nature and Adventure
For nature enthusiasts, Athens is surrounded by mountains, beaches, and natural parks. You can enjoy hiking on Mount Lycabettus or Parnitha, or head to one of the nearby islands for a day trip. The coast of Athens is perfect for water activities, from swimming in the Aegean Sea to sailing and windsurfing. If you love the outdoors, Athens offers endless opportunities to explore, whether it’s beach-hopping along the Riviera or trekking through ancient olive groves.
What do you need?
- Native-level German speaker, with strong communication skills in English
- Previous experience in customer support or order management is a plus
- Strong organizational skills and attention to detail
- Comfortable handling phone and email-based inquiries
- Ability to work in a fast-paced environment and manage multiple tasks
- Eager to learn about Insulet’s products and services to provide accurate information
- Experience with customer service software is an advantage but not required
What do we offer?
- Competitive salary with performance-based bonuses
- Comprehensive relocation package for international hires, including flight and accommodation support
- Private health insurance starting from your first day
- Work-life balance, with flexible hours and remote work opportunities
- Career growth opportunities in a global company making a difference in healthcare
- Language courses to help you adapt to life in Greece
- 22 days of paid vacation per year, plus recognition of Greek public holidays
- Participation in company events, team-building activities, and leisure programs
