Are you passionate about providing exceptional customer service while working in the exciting world of music streaming? Join Spotify’s vibrant team in Porto as a Customer Success Representative, where you’ll have the opportunity to make a difference for millions of music lovers and advertisers.
About Spotify
Spotify is a leading global audio streaming and media services provider, renowned for its extensive music library and pioneering approach to digital audio entertainment. With over 406 million monthly active users, Spotify continues to revolutionize the music industry and create new experiences for listeners worldwide.
Your Profile
- Native-level proficiency in German and a strong command of English (B2 level or higher)
- At least 6 months of experience in a customer success role, ideally in chat-based support
- Exceptional communication skills with a focus on delivering world-class customer service
- A quick learner with excellent attention to detail and critical thinking skills
- Passionate about advertising and marketing, with the ability to convey key product knowledge effectively
- Motivated, proactive, and adaptable to changes in a fast-paced environment
- Strong troubleshooting and problem-solving capabilities
Your Responsibilities
- Provide first-level support to unmanaged advertisers using Spotify’s Ad Studio platform
- Handle customer inquiries via email and chat, with potential phone support in the future
- Manage and resolve customer queries, requests, and feedback efficiently
- Craft thoughtful, custom-made responses to customer queries using critical thinking
- Identify sales opportunities and act as a consultative partner for advertisers
- Log issues and escalate technical queries using internal systems as needed
Benefits
- Comprehensive training program covering Spotify’s products, services, and customer management techniques
- Competitive salary with potential productivity bonuses based on performance
- Private health insurance coverage from the moment you sign your contract
- Full relocation package, including accommodation, airport pick-up, and administrative support for settling in Portugal
- Reimbursement of flight costs and an annual flight ticket to visit your home country
- Opportunity to live and work in Porto, a city known for its rich culture and vibrant lifestyle
- Free language courses to help you integrate smoothly into life in Portugal
- Team-building activities and outdoor adventures organized by Spotify
Porto, Portugal’s second-largest city, offers a unique blend of historic charm and modern vibrancy, making it an ideal place to live and work. Here’s what you can expect when you move to this captivating city:
🌃 Nightlife and Gastronomy
Porto is famous for its lively nightlife and exceptional culinary scene. The city is home to numerous bars, clubs, and live music venues, where you can experience everything from traditional Fado music to contemporary beats. The Ribeira district, with its riverside cafes and bustling atmosphere, is a popular spot for both locals and visitors. When it comes to food, Porto will not disappoint. The city is renowned for its hearty dishes like “Francesinha” and fresh seafood, complemented by its world-famous Port wine. Whether you’re dining in a Michelin-starred restaurant or enjoying street food, Porto offers a gastronomic experience like no other.
🏰 History and Culture
Porto is steeped in history and culture, with its historic center designated as a UNESCO World Heritage Site. Wander through the narrow cobblestone streets to discover stunning architecture, including the iconic Dom Luís I Bridge and the Clerigos Tower. The city is also home to a wealth of museums, galleries, and theaters that celebrate both its rich heritage and contemporary arts scene. Don’t miss a visit to the Livraria Lello, one of the most beautiful bookstores in the world, or a tour of the numerous art nouveau buildings scattered throughout the city.
🌳 Nature and Adventure
For those who love the outdoors, Porto offers plenty of opportunities to explore nature. The city is located along the Douro River, providing picturesque views and the chance to enjoy boat tours or riverside walks. Nearby, the beaches of Foz do Douro are perfect for a relaxing day by the sea, while the surrounding hills and parks offer scenic hiking and biking trails. Additionally, Porto’s close proximity to the Douro Valley, a world-renowned wine region, means you can easily take a weekend trip to explore the vineyards and stunning landscapes.
Porto is a city that seamlessly combines the old with the new, offering a high quality of life with a relatively low cost of living. Whether you’re a foodie, a history buff, or an outdoor enthusiast, Porto has something for everyone
Embark on a rewarding career at Spotify in Porto, where your passion for music and customer service will help shape the future of audio entertainment. Apply now and start your journey with one of the world’s most innovative companies! 🚀
