Are you passionate about travel and committed to delivering premium customer service?
Join the customer support team of a French boutique airline offering an exclusive, 100% business-class experience on transatlantic routes. The airline operates modern aircraft and combines lie-flat seats, refined onboard dining and personalised service to provide travellers with a premium yet accessible alternative to traditional business-class travel.
From Lisbon, you will assist German-speaking private and business customers throughout their journey, ensuring every interaction meets the service standards expected from a luxury travel brand.
✈️ Your Responsibilities
- Support B2C and B2B customers by phone, email, WhatsApp and live chat.
- Assist passengers with new flight bookings.
- Modify existing reservations according to customer requests.
- Provide support with flight cancellations and related enquiries.
- Handle questions concerning lost property and delayed or missing luggage.
- Communicate clearly and professionally across every customer interaction.
- Resolve enquiries efficiently while paying close attention to detail.
- Deliver a personalised experience aligned with the standards of a premium airline.
Your Profile
- You have an excellent command of German.
- You have previous customer service experience.
- You are comfortable assisting customers through phone and digital channels.
- You have excellent communication and interpersonal skills.
- You demonstrate a strong service mindset and a genuine interest in helping customers.
- You are professional, organised and attentive to detail.
- You can remain calm and solution-oriented when handling travel-related issues.
- You are available to work rotating shifts, including weekends.
- You are willing to live and work in Lisbon, Portugal.
Salary and Benefits
- Up to €1,574.67 gross per month without company accommodation, including the expected productivity bonus and meal allowance.
- Company accommodation option available, with a corresponding salary package of up to €1,402.50 gross in total value per month.
- €7 meal allowance per working day, paid through a meal card.
- Performance-based productivity bonus, with an expected average of €100 per month.
- Portuguese holiday and Christmas allowances, paid in monthly instalments.
- Private health insurance from the start of the employment contract, subject to having the required Portuguese identification and Social Security numbers.
- 22 days of annual leave according to Portuguese employment law.
- Paid training upon successful completion.
Training and Contract
- Ten working days of intensive training, eight hours per day.
- Training covering internal systems, airline products, customer management and practical tasks.
- The full training compensation is €427.20 when successfully completed.
- An employment contract with an expected initial duration of 12 months will be offered to successful candidates.
- Employment continuing beyond two years will move to a permanent employment relationship.
Working Hours
- Full-time position with eight working hours per day and an additional one-hour lunch break.
- Rotating shifts between 07:00 and 17:00.
- The service operates from Monday to Sunday.
- Employees working on a Portuguese public holiday receive a compensatory day off.
Workplace
This is an on-site position based in Lisbon, Portugal. The modern office is located close to Moscavide, with convenient metro, train and bus connections. The workplace also includes facilities such as a gym, cafeteria and outdoor balcony.
If you are ready to combine your customer service experience with the world of premium air travel, apply now and start your next international career in Lisbon.
