The Experience Manager is responsible for creating, managing, and delivering unforgettable guest experiences across the property. This role leads all social events, activities, entertainment programs, and guest engagement initiatives to ensure the property maintains the vibrant, energetic, and community-driven atmosphere that Collective Hospitality is known for. The Experience Manager works closely with Operations, F&B, and Marketing to bring the brand’s lifestyle concept to life.
Key Responsibilities
- Guest Engagement & Community Building
- Create a welcoming, social, and inclusive environment for guests.
- Build strong guest interaction through daily activities, events, and personal engagement.
- Encourage community connections among travelers, ensuring they feel part of the brand experience.
- Maintain a visible presence in social areas, bars, lounges, and event spaces.
- Events & Activities Management
- Plan, organize, and execute daily and weekly activity schedules (pub crawls, tours, games, workshops, parties, etc.).
- Ensure all events align with brand identity and deliver a fun, energetic experience.
- Coordinate with F&B, entertainment teams, and external partners when necessary.
- Monitor guest participation, event feedback, and continually improve the activity offering.
- Social Media & Brand Representation
- Capture content (photos/videos) during events and activities.
- Collaborate with Marketing to provide regular content for social media platforms.
- Represent the brand positively and consistently in all guest interactions.
- Safety, Compliance & Operational Standards
- Ensure all events and activities follow safety procedures and local regulations.
- Conduct risk assessments for high-energy activities (e.g., pub crawls, pool parties).
- Maintain clean, organized, and safe activity and event spaces.
- Team Leadership & Coordination
- Lead, train, and coordinate the Experience Crew, Party Reps, and Activity Hosts.
- Ensure the team delivers fun, engaging, and safe guest interactions.
- Manage daily schedules, task assignments, and performance expectations.
- Guest Feedback & Continuous Improvement
- Monitor guest reviews and feedback related to experience and activities.
- Suggest new ideas, events, and improvements to enhance guest satisfaction.
- Work closely with Management to align experiences with business goals.
Qualifications & Requirements
- Experience in hospitality, events, tourism, entertainment, or lifestyle properties.
- Energetic, sociable, outgoing personality with excellent communication skills.
- Strong organizational skills and ability to manage multiple activities simultaneously.
- Comfortable working evenings, weekends, and during high-energy social events.
- Confident speaking to groups and engaging guests of all backgrounds.
- English fluency required; Thai language is an advantage.
- Previous experience in hostels or youth-travel environments is beneficial.
Key Competencies
- Creativity and event planning
- Strong interpersonal and communication skills
- Leadership and team motivation
- Guest-centric mindset
- Adaptability in fast-paced environments
- Problem-solving and conflict resolution
- High level of enthusiasm and social engagement
What We Offer
- Fun and dynamic working environment
- Opportunity to shape the guest experience and event culture
- Career growth within Collective Hospitality
- Competitive compensation and benefits
- A role that encourages creativity, personality, and interaction with global travelers
