Are you fluent in Dutch and passionate about travel and hospitality? Join IHG in Lisbon, a world leader in the hotel industry, as a Hotel Booking & Sales Expert. In this exciting role, you’ll help create exceptional guest experiences, drive revenue for one of the most prestigious hotel brands, and thrive in a dynamic international environment. Discover a rewarding career in one of Europe’s sunniest and most vibrant cities!
About the Job
As a Dutch-speaking Hotel Booking & Sales Expert for IHG, you’ll be at the forefront of delivering exceptional service. Your mission is to connect customers with the best IHG hotel options while fostering brand loyalty and boosting revenue. From pre-travel assistance to resolving post-travel queries, you’ll ensure every guest interaction is seamless and memorable.
What Is Your Daily Life Like?
- Customer Interaction: Provide professional voice reservation services and assist customers with inquiries.
- Sales Success: Match IHG products with customer needs to drive revenue and enhance the guest experience.
- Problem Solving: Address customer concerns before, during, and after their stays with professionalism and care.
- Team Collaboration: Work closely with your team to meet goals and maintain a positive, motivated environment.
- Continuous Development: Take advantage of IHG’s training programs to improve your skills and advance your career.
Explore Lisbon
Nightlife and Gastronomy
Lisbon is a city that comes alive at night, offering rooftop bars with breathtaking views, cozy taverns playing Fado music, and bustling nightlife hubs. Treat yourself to Portuguese culinary delights like fresh seafood, hearty stews, and the iconic pastel de nata.
History and Culture
Step back in time as you explore Lisbon’s historic neighborhoods, such as Alfama and Bairro Alto. Visit landmarks like the Belem Tower, Jerónimos Monastery, and world-class museums showcasing art, history, and Portuguese heritage.
Nature and Adventure
Relax on Lisbon’s golden beaches or take a short trip to the picturesque Sintra mountains. Explore lush parks, go surfing along the coastline, or hike the scenic cliffs of Arrábida for unforgettable views.
What Do You Need?
- Fluency in Dutch and a good command of English.
- A High School Diploma or higher education (preferred).
- Experience in customer service, ideally in the hospitality or travel industry.
- Previous experience in a call center, particularly in sales or customer service, is a plus.
- Strong communication skills and the ability to adapt to new technologies and tools.
What Are the Benefits?
- Relocation Support: Enjoy a relocation package, including accommodation, flight reimbursement, and administrative help with settling in Lisbon.
- Health Coverage: Private health insurance from day one.
- Career Opportunities: Comprehensive training, onboarding programs, and long-term career development.
- Travel Perks: Receive an annual complimentary return flight to your home country (within Europe).
- Work-Life Balance: Participate in sports activities, events, and team-building experiences.
- Inclusive Workplace: Be part of a diverse, multinational team in a supportive environment.
