Experience the power of a career that makes a difference
Are you looking for the next step? We are a global leader in technology and services that powers the brands of the future. We help well-known brands – the ones you use every day – improve their operations with technology and integrated solutions, in more than 70 countries.
Do you want to grow and be inspired? As a Customer Service Representative (On-site), you’ll be part of our team of game-changers driving the brands of the future in tech, finance, travel, fashion, healthcare and more.
Career growth and personal development
We provide you with all the training, latest technologies and ongoing support you need to succeed. At Concentrix, there is a real opportunity for career and personal growth. Did you know that about 80% of our managers and leaders have advanced from internal positions? That’s why we offer an array of FREE learning and leadership development programs that will get you on your way to the career you envision.
What you’ll do in this role
As a Customer Service Representative on our team, you will:
- Handle incoming customer queries via phone, email and chat and resolve user queries.
- Support technical questions and manage incidents of customer products such as electric car chargers.
- Proactively update customers on the status and progress of solutions.
- Escalate potential service issues to the appropriate level.
- Achieve excellent customer satisfaction.
Your qualifications
Concentrix is the ideal match if you:
- Are bilingual or multilingual in Dutch with an advanced level of English.
- Have customer-focused skills – able to listen well and understand customer needs.
- Can take responsibility for calls and follow them up to resolution or, if necessary, escalate.
Don’t meet all the requirements? No worries! We encourage you to apply anyway. We’ll do our best to match you with the right position, whether it’s this role or another.
What we offer you
In this role, we offer benefits that fit your unique lifestyle:
- Full-time 39 hours/week, permanent contract: rotating shifts from Monday to Sunday, between 09:00 and 20:00.
- Salary of 22,000 euros gross per year + up to 2,000 euros gross per year in bonuses.
- Opportunity to work remotely from Spain or on site in our newly renovated Barcelona office.
- Bonus opportunities for bringing in new colleagues (referral bonus).
- Full paid training on the company and the project you will be working on.
- Career development programs, specialized courses and language classes.
Experience the best version of yourself!
At Concentrix, we invest in our game-changers because we know that when our people thrive, so do our customers and their customers.
If this seems like the perfect next step in your career, we want to hear from you. Apply today and discover why more than 440,000 game-changers worldwide call Concentrix their “employer of choice.”
Concentrix is an equal opportunity employer
We are proudly united as one team, one company, worldwide. We are committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our hiring practices are based on business needs, job requirements and professional qualifications, without discrimination based on race, age, gender identity, sexual orientation, religion, ethnicity, familial status, national origin, disability or any other classification protected by national law.
