Step into the world of cutting-edge technology and innovation! As a French-speaking Customer Representative, you will be the key connection between customers and a top-tier website solutions provider that empowers brands, bloggers, and businesses globally.
You’ll join a team with a presence in over 70 countries, where your skills and ideas will thrive. The company is celebrated for its focus on employee well-being and career development, recognized as one of the World’s Best Workplaces and a top destination for professional growth.
What is Your Daily Life Like?
- Customer Support Excellence: Manage inquiries through chat, email, and phone, providing first-rate assistance to customers.
- Problem Solving: Address platform-related challenges, offering effective and user-friendly solutions.
- Customer Education: Empower users by teaching them about platform tools, enabling them to unlock their website’s full potential.
- Collaboration: Work closely with technical teams to resolve complex issues and share valuable customer insights to improve service delivery.
- Continuous Learning: Stay up to date with the latest platform updates and industry trends to provide the best support possible.
Travel Information 🌍
Nightlife and Gastronomy
Lisbon is famed for its lively nightlife and delectable cuisine. From the bustling streets of Bairro Alto to the iconic waterfront clubs, the city has something for everyone. Don’t miss out on authentic bacalhau, fresh seafood, and famous pastéis de nata!
History and Culture
Immerse yourself in Lisbon’s rich history and culture. Visit landmarks like the Belém Tower and Jerónimos Monastery, stroll through Alfama’s narrow streets, or explore the vast art collection at the Calouste Gulbenkian Museum.
Nature and Adventure
Lisbon is a gateway to nature lovers’ paradise! Spend weekends surfing at Cascais Beach, hiking in the Sintra-Cascais Natural Park, or simply enjoying a sunset at Miradouro da Senhora do Monte.
What Do You Need?
- Language Skills: Fluency in French (oral and written) and advanced English (B2+).
- Experience: Prior customer service, technical support, or a related role is preferred.
- Skills: Exceptional communication, problem-solving abilities, and a quick grasp of new technology.
- Bonus Points: Familiarity with website builders or content management systems.
- Attitude: A passion for helping others and an eagerness to learn and grow professionally.
What Do You Get?
- Contract: Full-time indefinite employment with competitive terms.
- Salary: Attractive base salary complemented by performance bonuses.
- Relocation Support: €2000 Signing Bonus to support your move to Lisbon.
- Development Opportunities: Professional growth programs, courses, and language classes tailored to you.
- Training: Paid comprehensive training to equip you for success.
- Other Perks: Central office location, bring-a-friend referral bonuses, and much more!
