Looking for a rewarding career in Athens with the chance to use your Dutch and Greek language skills? TP Vision is looking for enthusiastic Technical Support Customer Advisors to join our dynamic team. With a competitive salary, performance bonuses and excellent benefits, this is your chance to grow in a supportive and exciting environment. Join us and contribute to our mission of providing exceptional customer service.
About TP Vision
TP Vision is committed to providing first-class customer service across multiple channels, including phone, chat, social media and email. We strive to maintain the highest service standards and ensure customer satisfaction.
About the position
As a Technical Support Customer Advisor at TP Vision, you will play a critical role in ensuring customer satisfaction by managing incoming calls, chats, messages and emails. Your primary responsibilities include identifying and assessing customer needs, providing accurate problem-solving support, and maintaining detailed records of customer interactions. You will build strong relationships with customers through open communication and help them effectively navigate technical issues.
What does your daily life look like?
- Customer interaction: Handle incoming calls, chats, messages and emails from customers, answering their questions and providing solutions to their problems.
- Needs Assessment: Identify and assess customers’ needs to ensure their satisfaction. Asks probing questions to identify technical problems and provide troubleshooting support.
- Building Relationships: Builds lasting relationships of trust through open and interactive communication. Provide accurate, valid and complete information using appropriate methods/tools.
- Achieve goals: Meet personal/customer service team goals and casehandling quotas. Maintain records of customer interactions, process accounts and file documents.
- Follow procedures: Follow communication procedures, guidelines and policies to ensure consistency and high quality service.
Travel Information
Nightlife and gastronomy: Athens is known for its vibrant nightlife and exceptional gastronomy. From traditional Greek tavernas to trendy bars and clubs, there is something for everyone after a day’s work. Experience Greece’s rich culinary heritage, including local favorites like souvlaki, moussaka and fresh seafood.
History and culture: Immerse yourself in Athens’ rich history and culture. Explore ancient landmarks such as the Acropolis, the Parthenon and the Temple of Olympian Zeus. Visit world-class museums, such as the National Archaeological Museum, and experience the city’s vibrant art scene with theaters, galleries and live music venues.
Nature and adventure: Athens offers plenty of opportunities for nature and adventure lovers. Climb Mount Lycabettus for panoramic views of the city, or take a short trip to nearby beaches for a relaxing day by the sea. Enjoy outdoor activities such as cycling, rock climbing and water sports in and around the city.
What you need.
- Language Skills: Native/Near-native proficiency in Dutch and Greek, with a strong command of English.
- Communication skills: Excellent handling of telephone contacts and ability to listen actively. Excellent communication skills to deal effectively with customers.
- Customer Focus: Customer-oriented with the ability to adapt/respond to different personalities. You can multi-task well, prioritize and manage your time effectively.
Benefits
- Salary: Dutch: Remote €1250, Hybrid €1350; Greek: €850
- Performance bonus: 10% monthly performance bonus
- Insurance: Private life and health insurance (including eye care and dental care) from day 1
- Gym access: Free use of the company gym
- Special working hours: Fixed working hours for mothers with children up to 2 years old
- Daily bonus: Daily bonus with Mastercard – First year (0-12 months): €3 net per working day, after 12 months: €6 net per working day
Training - A comprehensive 2-week training period from 09:00 – 17:00 to provide you with the necessary skills and knowledge to excel in your role.
Come work at TP Vision and be part of a team that values excellence and customer satisfaction. Apply now and take the next step in your career!
