Are you a Spanish speaker looking to start or advance your career in customer service? Join our team in Lisbon, Portugal, and represent a leading energy company. We are seeking enthusiastic individuals to provide exceptional customer service through various channels, ensuring customer satisfaction and loyalty. This is an excellent opportunity to work in a dynamic environment and develop your skills with comprehensive training and support.
About the Job
As a Customer Service Representative, you will play a crucial role in maintaining and enhancing our client’s reputation in the Spanish market. You will handle inbound and outbound calls, emails, and other forms of communication to address customer inquiries and issues. Your goal is to provide a professional, efficient, and personalized service that meets the needs and expectations of our customers.
What is Your Daily Life Like?
- Customer Interaction: Provide top-notch service to customers by phone and email, ensuring their concerns are addressed promptly and effectively.
- Issue Resolution: Identify, understand, and solve customer issues with a focus on customer satisfaction.
- Communication: Maintain clear and effective communication with customers, updating them on the status of their inquiries.
- Documentation: Collect and document customer requests, follow up as necessary, and generate daily and monthly reports.
- Team Collaboration: Work collaboratively with your team to improve customer experience and share best practices.
- Proactive Engagement: Take initiative to enhance the customer experience through proactive engagement and innovative solutions.
Travel Information of Job Destination:
Nightlife and Gastronomy: Lisbon is renowned for its vibrant nightlife and exquisite gastronomy. The city offers a plethora of bars, nightclubs, and Fado houses where you can enjoy traditional Portuguese music. Savor the rich culinary traditions, from fresh seafood to the famous pastéis de nata, in the numerous restaurants and cafés scattered throughout the city.
History and Culture: Immerse yourself in Lisbon’s rich history and culture. Explore iconic landmarks such as the Belem Tower, Jerónimos Monastery, and the historic neighborhoods of Alfama and Bairro Alto. The city’s museums, art galleries, and cultural festivals offer a deep dive into Portugal’s artistic heritage.
Nature and Adventure: For nature lovers and adventure seekers, Lisbon is an ideal base. The city’s proximity to stunning beaches like Cascais and the scenic Sintra mountains offers ample opportunities for surfing, hiking, and exploring nature trails. The mild climate and beautiful landscapes make outdoor activities enjoyable year-round.
What Do You Need? (Requirements)
- Language Skills: Fluent in Spanish and Portuguese (both written and spoken).
- Customer Service Experience: Previous experience in customer service or a related field is preferred.
- Communication Skills: Excellent verbal and written communication skills.
- Problem-Solving Skills: Ability to identify, understand, and resolve customer issues effectively.
- Team Player: Ability to work well in a team-oriented environment.
- Technical Skills: Basic computer skills and the ability to learn new software programs.
Benefits:
- Comprehensive Training: Intensive training program covering product knowledge, customer management, and communication skills.
- Competitive Salary: Attractive salary package with additional benefits such as holiday and Christmas bonuses.
- Health Insurance: Private health insurance after contract signature.
- Work Environment: Modern office facilities located in the heart of Lisbon with easy access to public transportation.
- Career Development: Opportunities for career advancement within the company.
