The official title for this position is Customer Service Representative, but we prefer to call you Customer Superhero. After all, you are the hero who helps customers and solves their problems every day. You communicate with customers mainly in Turkish via email, social media, and telephone, but as a real superhero, you sometimes have to deal with your international colleagues. Knowledge of English is, therefore, a requirement for this job. In addition, you have the opportunity to continue your education here: Thanks to coaching and extensive training, you will become a real star in your job and know exactly how to deal with the customer inquiries and problems that come to you every day.
- Greeting and communicating with customers in a friendly and professional manner.
- You offer customers a high level of customer service with their questions and problems and inform them about promotions and offers on-site.
- Building a trusting relationship through precise answers and a positive attitude.
- Update customer accounts or details as needed.
The offer :
Our client in Lisbon is an international company with employees from different countries. They are looking for motivated Customer Service Representatives to join the team and give you the chance not only to build your CV and gain work experience but also to get to know the Portuguese culture and make new friends. As a customer service representative, you will mainly respond to customer inquiries via chat channels. Occasionally you will also take care of customer matters over the phone, answer questions and solve problems. Of course, you also get training, which lasts 2 months and is also paid for. In your training, you will be taught everything about the work processes and customer interaction. Your salary corresponds to the local standard. If you already have previous experience in this area, you can also receive a higher salary directly. Otherwise, you will get a raise after 12 months
Enjoy the relaxed lifestyle of the Portuguese:
Embark on the adventure of a lifetime and discover what Portugal has to offer! Traveling by train or bus from Lisbon is very easy and cheap and allows you to explore the country at your leisure. You are guaranteed to love the Mediterranean climate, the unique charm of the country combined with the relaxed Portuguese way of life.
Lisbon gives its residents the most hours of sunshine in all of Europe. Young and old meet on the boulevards to toast drinks, enjoy the sun and listen to live music. If you like it more sporty, you can also take part in one of the numerous surf courses. The highest waves in the world are measured in Portugal.
Lisbon inspires with its art, great sights, restaurants, shops, and cafes. Eating out here doesn’t have to be expensive. The so-called prato do dia (the dish of the day) is always a good and cheap choice. You can always find inexpensive bargains at the local markets, whether it’s clothing, bread, vegetables, or fish.
What we offer you:
- An annual gross salary of €14,000.
- Language bonus of €2,820 gross per year.
- Travel allowance of €720 gross per year.
- Annual performance bonus.
- Relocation bonus of €2,000 to cover the costs of the move (flight, 1st rent and anything else related to the move).
- 22 vacation days.
- Private insurance.
- Snacks, coffee, and soft drinks.
What we expect from you:
- Fluent knowledge of Turkish (spoken and written).
- Good written and spoken English knowledge.
- You are available for at least 12 months.
- You are at least 18 years or older.
- You are motivated and a real team player.
- You have EU citizenship or Swiss citizenship.
- Previous knowledge is not necessary.
