German-speaking Presales Customer Service Representative for Drone Technology in Lisbon

German-speaking Presales Customer Service Representative for Camera Drones in Lisbon

Join an international company specialized in drone technology and aerial solutions.
Work for a camera drones manufacturer supporting customers and potential buyers in the German-speaking market.
Be part of a multicultural team in Lisbon and help users find the right products before making a purchase.
Your workplace will be located in Lisbon, in the TP Tejo building, with a blended work model.
This position is available for candidates already based in the Lisbon area.

You have at least a B2 level of German.
You have good communication skills and enjoy helping customers through phone, online channels, and email.
You are customer-oriented, patient, and able to handle questions, doubts, and complaints professionally.
You are interested in technology, drones, cameras, or innovative digital products.
You are proactive, organized, and comfortable working in a team environment.
You are available to work in rotating shifts from Monday to Sunday.
You are based in the Lisbon area.
You are available to start on 8 June 2026.

Provide presales support to German-speaking users through phone, online channels, and email.
Answer product-related questions and offer guidance on camera drones and related solutions.
Support potential customers with purchase recommendations and order-related topics.
Assist users with invoice questions, stock availability, shipping status, and logistics exceptions.
Handle customer complaints with empathy and ensure a positive customer experience.
Collect and analyze customer feedback to help improve products and service processes.
Collaborate with other team members to achieve department goals.

Full-time position with 40 working hours per week.
Rotating shifts from Monday to Sunday, between 08:00 and 22:00.
8-hour working days plus a lunch break.
Paid training to prepare you for the role, including product, software, and customer management training.
Base salary with holiday and Christmas allowances paid in monthly instalments.
Meal allowance paid by debit card.
Productivity bonus based on performance, attendance, and schedule adherence.
Private health insurance after contract signature, once the required Portuguese documents are available.
22 vacation days per year according to Portuguese law.
Compensation day when working on Portuguese public holidays.
International work environment in Lisbon with career development opportunities.