Customer Support Agent in Thessaloniki (German-speaking)

Work for STIHL – a global leader in power tools!

About the Company

• STIHL is a renowned German manufacturer of chainsaws, trimmers, blowers, and other outdoor power equipment, founded in 1926.
• Headquartered near Stuttgart, Germany, STIHL is known for its innovation, quality, and strong dealer network.
• Join a customer-focused team providing technical and product-related support to consumers and businesses.
• More info: https://www.stihl.com

Your Profile

• Native-level German speaker (C1 level)
• Solid English skills (B2) – needed for training and internal communication
• Excellent written and verbal communication skills
• Comfortable with multitasking and digital tools
• Experience in customer support or with gardening tools is a plus, but not mandatory
• Successfully complete a technical assessment (Harver) with a score above 70%

️ Your Responsibilities

• Respond to customer inquiries via inbound calls, email, and chat
• Provide assistance with products, manuals, and after-sales support
• Support both retail and B2B clients
• Areas of support include:
  • General customer support
  • Digital/online tools
  • Online shop assistance
  • Dealer support
• Handle ±50/50 chat and phone communication
• Participate in upskilling and learning programs to grow into senior or Tier 2 roles

Benefits

• Gross salary of 1300€ per month
• Productivity bonus of up to 20% based on targets
• ✈️ Relocation package provided for candidates moving from abroad
• No housing provided, but support available
• Monday to Friday schedule: 09:00–19:00 (8-hour shifts)
• 15 days of training + 3-week nesting period
• Opportunities for growth to senior/tier 2 roles after 3+ months