Technical Customer Service Agent – Dutch (Proximus) in Bulgaria

About the Company

Join a growing customer experience hub located in Sofia, Bulgaria, working with one of the largest international telecom brands.
Be part of a diverse and multilingual team, dedicated to delivering first-class support to customers across Europe.
Work in a modern office environment with a friendly and inclusive culture focused on personal and professional growth.

Serve as the first point of contact for Dutch-speaking customers of Proximus, handling their questions, technical issues, and complaints by phone.
Provide clear, accurate solutions related to a wide range of topics — from login problems to technical issues with WiFi, TV connections, or remote controls.
Translate the brand’s image and values through every customer interaction.
Close each call with a positive attitude and ensure high customer satisfaction.

Fluent in Dutch (spoken and written); good command of English is a plus.
Strong communication and active listening skills.
Empathetic, solution-oriented, and customer-focused.
Comfortable explaining technical information in a clear and patient manner.
Commercial mindset — you enjoy recommending additional services or upgrades.
Tech-savvy or interested in technology (no experience required, but it’s a plus).
Willingness to work evenings and weekends as part of a rotating schedule.

A life-changing experience abroad that boosts both your personal and professional growth.
Hybrid or remote options: work partly from the office in Sofia or fully remotely from anywhere in Bulgaria.
Paid training and continuous support from your team leader and trainer.
Positive work culture with team events, outings, and after-work gatherings.
Long-term job opportunity with growth potential.
Attractive monthly salary:
- €1,820 gross for on-site work in Sofia
- €1,647 gross for remote work from elsewhere in Bulgaria
Flexible bonus for evening and weekend shifts.
Performance-based bonus.
Private health insurance.
Comprehensive relocation package:
- Flight ticket covered
- Temporary hotel accommodation on arrival
- Long-term housing assistance
- Help with paperwork and full onboarding support