If you are passionate about providing top-notch customer service, love the thrill of a dynamic work
setting, and enjoy connecting with people, then we want you! Join our team and be part of a
company that is all about creating fantastic service experiences for our incredible customers. Both
from the comfort of your home and within our vibrant office space. Join us in embracing the best of
both worlds with our innovative hybrid working model!
Key Responsibilities
What will you be doing?
- Handle inbound and outbound customer calls in a professional and courteous manner,
ensuring a positive customer experience. - Provide accurate and timely information to customers regarding our diverse range of
products, services, and company policies. - Assist customers with inquiries, complaints, and problem resolution, demonstrating a
commitment to their satisfaction and building strong customer relationships. - Document all customer interactions meticulously, maintaining detailed and accurate records
for future reference. - Collaborate effectively with team members and cross-functional departments to streamline
processes and deliver seamless customer service.
Requirements
What are we looking for?
• Native-level proficiency in Dutch language (both spoken and written) is essential.
• Good knowledge of the English language to effectively communicate with colleagues and
handle customer interactions.
• A high school diploma or equivalent qualification is required.
• Previous experience in customer service or a related field is a plus, but not mandatory.
• Excellent communication skills, both verbal and written, to interact confidently with
customers and provide accurate information.
• Strong problem-solving abilities to address customer inquiries and resolve issues efficiently.
• Proficiency in using computer systems and familiarity with different software applications.
• Availability to work flexible shifts, including evenings, weekends, and holidays, to
accommodate customer needs.
Benefits
What we offer?
- Multicultural, fun, and friendly work environment
- Hybrid working model
- Internal growth opportunities (amazing opportunities for career progression)
- Staff incentives and reward schemes
- Permanent position and competitive salary
- Unlimited coffee, fresh fruit during office days
- Free online Spanish lessons (outside working hours)
- Comprehensive support for mental health and well-being- Open Up app
Please submit your resume highlighting your relevant experience and why you would be a great fit
for this role.
