PLEASE NOTE: Only apply if you are a EU resident or have a valid work permit. Please read the advert carefully.
Are you passionate about delivering exceptional customer experiences? Do you thrive on providing efficient, quick, and friendly service while building strong customer relationships? If so, we have an exciting opportunity for you to join our team as a Customer Service Agent in Lisbon, the sunny capital of Portugal.
Your Future Company:
Located in Lisbon, you will find a company that takes care of you from your career development, language skills, accommodation, up to your social integration. Your potential new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Get ready, because they are looking for YOU to be part of their international team!
What’s in it for you?
- Two salary options:
- 1040€/m including free accommodation (shared flat, all bills included)
- 1240€/m without accommodation
- Reimbursement of your initial flight costs + airport pick-up
- Annual return ticket to your home country (within the EU)
- Bureaucratic support (registration, bank account etc.)
- Free Portuguese lessons, cooking classes, sports and social activities
Your responsibilities as a customer experience specialist will be:
- Assisting customers with their requests through various channels such as email, phone, and live chat.
- Collecting and updating customer data.
- Providing detailed product information to customers, including subscription, payment, and technical requirements.
- Ensuring customer satisfaction by responding promptly and in a friendly manner.
- Collaborating with colleagues to deliver excellent service and maintain professionalism.
What You Need to Rock in This Role:
- EU Citizenship or valid residency card
- Native-level fluency in French and a good command of English.
- Understanding the value and impact of a positive customer experience.
- Strong interest in new technologies.
- Excellent listening and communication skills.
- Commitment to excellence and professionalism.
- Team-oriented mindset.
