About the role
You’ll be working in a fast-paced, customer-focused sector: the iGaming industry. Here, users play casino games, place bets, or enjoy other online gaming experiences for real money. Your role as a Customer Service Agent sits right at the heart of it.
You’ll provide top-notch customer service to players via live chat and email — in Finnish and English. Your tone is fast, friendly, warm, and empathetic. You’ll aim to solve issues instantly whenever possible, while ensuring customer safety and looking out for any suspicious activity. You’ll also spot opportunities to upsell or promote offers where relevant.
This is a full-time, hybrid role based in Malta. You’ll work 40 hours per week, across 4–5 working days. Shifts are between 8:00 and 01:00, with occasional night shifts (22:00–08:00) shared among senior team members. If you work a night shift or during weekends/holidays, it will be compensated. The shift schedule will be shared with you in advance and all team members rotate shifts fairly.
About the company
You’ll be joining one of the hottest iGaming startups around! The team is friendly, helpful, and spread out across Malta. The company supports a hybrid model and has built its structure to match, with modern tools and plenty of online and in-person collaboration.
You’ll also be invited to the company’s annual team event, hosted in a different international location each year (last year in Marbella, this year in Malta).
Destination
Malta: Your favourite mediterranean island
Malta, an island located near the Italian coast, enjoys over 300 sun-drenched days a year. Imagine this… after a fulfilling work week where you’ve helped people, the weekend arrives. You decide to visit the Blue Lagoon with friends and enjoy the crystal-clear waters and exotic cocktails served in pineapples. While snorkelling, you discover the most colourful fish and marine life. After a delightful day, you return to Malta and visit one of your favourite beach bars, where a DJ is playing and you run into familiar faces. Sounds like a vacation, right? This could become your lifestyle! What are you waiting for? Make this dream a reality!
What do you get?
- Paid flight to Malta.
- 2 weeks of free accommodation in an apartment or hotel close to work, plus help finding a permanent place to live.
- Additional €500 relocation grant and support with shipping/moving (e.g. boxes).
- Paid training.
- Gross monthly salary of €2,200.
- Bonus of up to 10% of your salary, paid quarterly (after 6 months).
- Opportunity to work in a hybrid model: part-time from home and part-time in the office (at least 3-4 days per week in the office).
- €100 monthly commute allowance.
- Private health insurance.
- Gym membership
- Laptop provided on your first day.
- Up to €250 to help set up your home office (screen, mouse, keyboard).
- Monthly team lunches and one volunteering day per year.
- 26 paid vacation days.
- Annual team event abroad.
What is required?
- Fluent in Finnish (both spoken and written).
- Good English skills (both spoken and written).
- Experience in live chat support is a must (phone-only support does not qualify).
- Experience in the iGaming industry is preferred.
- A positive attitude and a team-player mindset.
- Comfortable working with digital tools and multitasking.
- Willingness to work flexible shifts, including occasional nights and weekends.
- A valid EU passport or Maltese work permit.
- Minimum commitment: 12 months.
- You are 18 years or older.
