Are you technically minded and have advanced language skills in Norwegian and English? Join our team in Athens and provide top-notch technical support to Google Playstore users. This exciting position involves handling incoming inquiries via phone, chat and email, helping customers with app installations, refund requests and troubleshooting account issues. If you’re ready to relocate and embark on an exciting career with opportunities for development, this is the job for you!
As a Norwegian Technical Support Specialist for Google Playstore, your main responsibilities will be to assist Android users via inbound channels such as phone, chat and email. You will assist with:
- Downloading and installing apps.
- Resolving issues with account settings.
- Troubleshooting payment-related issues.
- Handling refund requests and subscription management.
You will be working in a collaborative team that values customer satisfaction while developing your technical skills with some of the most advanced tools on the market. This position focuses on providing level 1 technical support, with 60% dedicated to customer service and 40% to technical troubleshooting. You will become an expert in handling inquiries related to:
- Apps and transactions.
- Payment profiles and gift cards.
- Subscription issues.
What does a normal working day look like?
Your daily routine will involve assisting users in a fast-paced environment. Your working day will typically revolve around:
- Answering incoming calls and chats from Norwegian-speaking customers.
- Investigating and resolving issues related to Google Playstore, such as installation issues, refunds and payment issues.
- Guiding customers through technical solutions to ensure a smooth experience while using the Playstore platform.
- Multitasking between different systems and tools to quickly resolve customer issues.
- You will work shifts between Monday and Sunday, from 08:00 to 22:00, providing comprehensive support with a focus on high customer satisfaction.
Nightlife and gastronomy in Athens
Athens is a vibrant city where you can enjoy a wide variety of nightlife and gastronomic experiences. From traditional Greek taverns to international fine dining, there’s something for everyone. The lively neighborhoods of Psiri and Gazi offer countless bars and clubs where you can unwind after a day of work.
History and culture
As the birthplace of Western civilization, Athens offers a rich historical and cultural experience. Visit iconic landmarks such as the Acropolis and the Parthenon, or explore the city’s many museums and galleries that showcase Greece’s impressive history. Living in Athens provides a unique opportunity to immerse yourself in this cultural heritage on a daily basis.
Nature and adventure
For nature lovers, Athens offers easy access to both beaches and mountains. A short drive from the city center takes you to the Aegean Sea for a relaxing day at the beach, or to Mount Parnitha for hiking and spectacular views. Adventure awaits in every nook and cranny of this fascinating city.
What do you need?
- Fluent Norwegian skills (C2).
- Advanced English skills (C1).
- Advanced technical skills – able to navigate and troubleshoot in a technical environment.
- Ability to handle multiple tools simultaneously and work in a fast-paced environment.
- Strong written and verbal communication skills.
Key benefits
- Competitive salary starting at €1,500/month.
- Performance bonus of up to €300/month.
- Relocation package, including assistance with agency costs.
- Training and onboarding to ensure you feel confident in your new role.
- Supportive work environment with opportunities for career development.
