We are looking for a highly motivated and organized Payment Specialist to join our team and support our client’s Spanish market operations. This remote position involves managing daily operational issues related to payment methods, resolving customer queries, and ensuring timely processing of payments and refunds. You will interact with payment partners and provide key support for Sales, Sales Support, and Order Management teams. The role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced, information-sensitive environment.
What is your daily life like?
As a Payment Specialist, your daily tasks will include:
- Managing and resolving customer queries related to payments, refunds, VAT changes, and invoices.
- Liaising with payment partners to ensure accurate and timely processing of various payment methods, including credit/debit cards and bank transfers.
- Providing support for sales and finance teams on operational issues and escalations.
- Handling back-office tasks with a low incidence of outbound calls.
- Utilizing MS Excel and SAP (preferred) to maintain accurate records and reports.
- Participating in a comprehensive training program that includes product knowledge, customer management, and on-the-job training.
Travel Information
Nightlife and Gastronomy
Lisbon offers vibrant nightlife and diverse culinary experiences. From traditional Fado music performances to modern rooftop bars, the city has something for everyone. Indulge in local delicacies such as pastéis de nata and fresh seafood dishes at renowned restaurants.
History and Culture
Explore Lisbon’s rich history and culture through its many landmarks, museums, and historic neighborhoods. Visit the iconic Belém Tower, Jerónimos Monastery, and the picturesque Alfama district. The city’s blend of historic charm and modern vibrancy makes it a unique place to live and work.
Nature and Adventure
For nature and adventure enthusiasts, Lisbon provides easy access to beautiful beaches, scenic hiking trails, and water sports activities. The nearby Sintra mountains and Cascais coastline offer excellent opportunities for outdoor adventures and relaxation.
What do you need?
- Flawless communication skills in Spanish (C2/C1 level) and proficiency in English (B2 level).
- Strong interpersonal and communication skills, with a customer-focused attitude.
- Ability to work in a sensitive and constantly changing environment.
- Excellent telephone manner and attention to detail.
- Highly motivated, organized, and capable of meeting tight deadlines.
- Flexibility to work rotating shifts, including weekends and public holidays.
- Experience with SAP and MS Excel is advantageous.
Benefits
- Competitive salary with Christmas and Holiday allowances.
- Health insurance from day one of your employment contract.
- Meal allowance paid by debit card.
- Fully furnished and equipped accommodation provided for the first 14 months.
- Opportunity for career progression and permanent employment after 2 years.
- Comprehensive training program to ensure your success in the role.
Join our dynamic team in Lisbon and contribute to the seamless operation of our client’s payment processes. Apply now and embark on an exciting career journey with us!
