As a Norwegian Customer Support Specialist, you’ll be providing top-notch support to our users via calls or tickets. Your day-to-day role will involve resolving issues with devices and answering questions about everyday use, while also identifying and communicating potential bugs and trending problems to the supervision team. You’ll be working alongside a passionate and international team, ensuring customer satisfaction with each interaction.
What Your Daily Life Looks Like: Every day is an opportunity to engage with customers and solve their problems in a collaborative, friendly, and efficient way. You will work with the latest technology, providing solutions to customers on a case-by-case basis, ensuring their issues are solved with care and empathy. Additionally, you will be responsible for spotting patterns in reported issues and making sure these are communicated effectively to ensure smooth resolution. Your tasks will not only focus on customer interaction but also on teamwork and contributing to the overall success of your colleagues and the company.
Travel Information – Sofia, Bulgaria:
- Nightlife and Gastronomy: Sofia offers a vibrant nightlife scene, with numerous bars, clubs, and restaurants that cater to a wide range of tastes. Whether you prefer trendy rooftop lounges or cozy traditional taverns, there’s something for everyone. Bulgarian cuisine, known for its fresh ingredients and diverse flavors, includes must-try dishes like banitsa, shopska salad, and delicious grilled meats.
- History and Culture: As one of the oldest cities in Europe, Sofia is rich in history and culture. You can explore ancient Roman ruins, impressive cathedrals like the Alexander Nevsky Cathedral, and numerous museums. The city combines modern urban life with historical landmarks, creating a unique cultural experience.
- Nature and Adventure: Sofia’s location at the foot of the Vitosha Mountain means that nature is never far away. Whether you’re into hiking, skiing, or simply enjoying stunning views, Vitosha offers an excellent escape from city life. In addition, Bulgaria’s countryside is dotted with lakes, national parks, and breathtaking natural landscapes perfect for weekend getaways.
What Do You Need?
- Language Skills: You need excellent communication skills in Norwegian and a good command of English (B2 level or higher) for training and internal communication.
- Tech Knowledge: Basic understanding of iOS and Android operating systems.
- Empathy: You must have the ability to show empathy and a desire to help customers.
- Team Spirit: We’re looking for a team player with a friendly and outgoing personality who is results-oriented and interested in long-term employment.
What We Offer:
- Flexible working hours.
- Fully paid training.
- Stable job with clear career development opportunities.
- Attractive salary and additional health insurance.
- Access to over 50 additional benefits and services to choose from.
- A positive international work environment with support and learning opportunities.
- Employee referral bonuses.
- Relocation package for candidates outside Bulgaria.
If this sounds like the ideal job for you, we encourage you to apply now and become a part of a dynamic and international team in Sofia!
