Athens is a fantastic place to live and work. This cosmopolitan city, rich in history and culture, offers a vibrant lifestyle and a plethora of new job opportunities. Join a leading global technology company and transform your passion into innovation. #wearehiring
Norwegian-speaking Customer Advisor for POS Device Service 🖥️
About the Company
Our client, Verifone, is a global leader in providing innovative payment solutions, known for their excellent service and cutting-edge technology. With operations in nearly 200 locations worldwide, they excel in delivering creative solutions through their diverse and multilingual teams.
The Opportunity
Seize the opportunity to join their Norwegian Customer Care Team in Athens. This is your chance to gain valuable international experience while enhancing your communication skills. If you aspire to inspire the world and shape the future, this exciting role is for you.
Your Profile
- Proficiency in Norwegian (written and spoken)
- Good command of English
- Excellent listening skills and ability to guide customers through complex procedures
- Confident, adaptable, and empathetic
- Positive and flexible attitude
- Good stamina in dealing with frustrated customers
- Organized and methodological thinker
- Basic skills in working with CRM tools such as Salesforce or similar
- Self-sufficient and confident in troubleshooting basic technical issues related to connectivity, systems, and devices
- Android users preferred
- Proficiency in PC usage
Your Responsibilities
- Provide Norwegian-speaking inbound customer service to clients
- Handle customer inquiries related to POS devices
- Guide customers through technical troubleshooting steps for connectivity, device, or system issues
- Advise customers on how to get the most out of their POS devices
- Assist customers in configuring their devices
- Educate customers on alternative configurations and solutions
- Support customers in successful payment execution and understanding root causes of issues
Benefits
- Full-time employment in shift work
- Excellent career opportunity in a leading multinational company
- Multicultural environment
- Private health insurance
- Possibility of accommodation in a company apartment (electricity bills excluded) or a €300 gross monthly allowance for accommodation
- Competitive salary with the potential for monthly productivity bonuses
- €100 gross monthly salary increase after the first 6 months
- Additional €150 gross monthly bonus after completing 12 months
Join a highly skilled team and embark on an exciting career path. If this is your dream job in the beautiful city of Athens, apply now!
