Calling all enthusiastic customer service representatives!
We are looking for passionate individuals who want to be the friendly voice at the other end of the line and make sure our customers get the best service. At our company, we pride ourselves on going beyond the usual to create great service experiences, and we’d like you to share this mission with us.
If you speak Dutch, have a passion for providing excellent customer service, function well in a dynamic working environment and really enjoy connecting with people, then this role is for you! In this role, you will become an integral part of the Dutch-speaking support team for one of our clients in the telecoms industry. This position offers the opportunity to work in Valencia, for 32-39 hours per week.
Join us and enjoy the best of both worlds, from the comfort of your own home and within our vibrant office space, with our hybrid working model!
Main responsibilities:
- You will be a key link between the client and the organisation.
- You will be in contact with customers both by phone and e-mail.
- You will be solution-oriented in serving the customer to solve complex issues.
- You will ensure correct administrative and technical handling and follow-up of incoming questions and requests.
Your profile:
- Native-level command of the Dutch language (both spoken and written) and a good command of the English language.
- A professional working and thinking level.
- Experience in customer service is an extra, but not a must.
- Good communication skills to communicate confidently with customers.
- You are a problem-solving expert, ready to address customer queries and solve problems efficiently.
- Multitasking and attention to detail is your thing, especially in a dynamic environment. – You are comfortable with computer systems and various software applications.
- You have the ability to work flexible shifts, including evenings, weekends and holidays if required.
- You like the dynamics of your work.
- Customer focus and empathy are your strengths.
- Excelling both independently and as part of a team comes naturally to you.
What we offer:
- A diverse and dynamic workplace that brings together different cultures and fosters a fun and open atmosphere.
- Opportunities for internal growth and career development to advance your professional journey.
- Comprehensive training to ensure you have the knowledge and tools to excel in your role.
- Exciting incentives and reward programmes to recognise your efforts and keep you motivated for great results.
- A permanent job with a competitive salary.
- Comprehensive support for mental health and well-being, as we believe a healthy mind is as important as a healthy body.
- Possibility of hybrid work after an introductory period.
- Coffee and fresh fruit in the office for an energy boost.
- Free Spanish lessons.
- Unforgettable staff parties that bring the team together and create lasting memories.
If these qualities match your strengths and ambitions, we would love to hear from you! Join our team and embark on an exciting career with a company that truly values each individual. We can’t wait to welcome you on board and create great experiences together.
Respond today by clicking the application button and leaving your details with us.
We are an equal opportunity employer. All applicants are eligible for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status.
