Are you fluent in Danish and ready to join one of the most well-known fashion retailers in the world? Zalando, a global leader in e-commerce, is looking for a Danish-speaking Customer Service Representative to join their remote team in Greece. This is your opportunity to provide top-notch service from the comfort of your home, solving customer queries and enhancing their shopping experience with Zalando.
About the Job In this role, you will be the main point of contact for Danish-speaking customers, handling inquiries about orders, returns, and product information. You’ll guide customers through Zalando’s user-friendly website and ensure their concerns are addressed swiftly and efficiently. You don’t need prior technical experience, just your excellent communication skills, empathy, and ability to listen actively. Zalando values a positive, adaptable attitude in its team members and offers ongoing support for your professional development.
What Is Your Daily Life Like? Your typical day will involve:
- Managing inbound calls, emails, and chat inquiries from Danish-speaking customers regarding their orders, returns, and more.
- Offering presales and after-sales assistance to enhance the customer journey.
- Helping customers resolve product or payment concerns, and providing detailed, step-by-step guidance for navigating the website.
- Acting as the voice of Zalando, ensuring every interaction leaves customers feeling valued and supported.
- Collaborating with your team and contributing ideas for process improvements to enhance customer satisfaction.
This role allows you to work independently, while also being part of a close-knit virtual team that values communication and teamwork. You will gain exposure to a diverse international customer base, which will enrich your cultural understanding and further develop your communication skills.
Travel Information for Greece
Nightlife and Gastronomy Greece is known for its vibrant nightlife and outstanding cuisine. Whether you’re enjoying a casual taverna by the sea or exploring the dynamic cities of Athens and Thessaloniki, you’ll find a wide range of gastronomic delights. You can savor traditional Greek dishes such as moussaka, souvlaki, and baklava, along with fresh seafood. When the sun sets, Greece’s cities and islands come alive with music, bars, and dance clubs offering a fantastic social scene.
History and Culture Greece is a treasure trove of history and culture, home to ancient landmarks like the Parthenon, the Acropolis, and Delphi. You can spend your weekends visiting archaeological sites, museums, and temples that are thousands of years old, immersing yourself in the birthplace of Western civilization. Greece also hosts countless festivals and cultural events, from traditional music performances to art exhibitions, which are a delight for both locals and visitors.
Nature and Adventure If you love the outdoors, Greece offers an endless array of adventures. From hiking up Mount Olympus to exploring the rugged cliffs of Meteora, the country’s natural beauty is awe-inspiring. The Greek islands, with their crystal-clear waters, are perfect for swimming, snorkeling, or simply relaxing on the beach. You can also venture out to Greece’s national parks, which offer excellent trails for hiking and bird-watching, giving you a chance to escape the hustle and bustle of city life.
What Do You Need?
- Proficiency in Danish (C1 level or higher) and English.
- Excellent verbal and written communication skills.
- Previous customer service experience is a plus but not required.
- Ability to manage multiple tasks efficiently while maintaining a customer-first attitude.
- You should be self-sufficient, confident, adaptable, and empathetic.
- Availability to work remotely from any location within Greece.
Benefits:
- Fully remote position, allowing you to work from anywhere in Greece.
- Gain valuable experience with a leading global fashion retailer.
- Develop your customer service and communication skills in a dynamic team environment.
- Access to continuous professional development and growth opportunities.
- A chance to engage with a diverse customer base, enhancing your cultural understanding.
