Are you passionate about online advertising and new technology? We are seeking a dedicated individual for a Spanish-speaking position in Lisbon. As part of our team, you will provide top-notch support to advertisers, helping them optimize their campaigns and troubleshoot issues. This is a fantastic opportunity to work in an innovative environment with one of the world’s leading tech companies.
About the Job
Join our dynamic team and support advertisers on popular social media platforms. Your role will involve resolving technical issues, providing product guidance, and enhancing the overall user experience. As part of our multilingual team, you will assist customers who have purchased ad placements or used various social media products.
What is Your Daily Life Like?
- Support Channels: Provide support via chat, email, and phone to small and medium-sized businesses (SMBs) in both Spanish and English.
- Customer Assistance: Offer pre- and post-sales support, guide users on platform tools and features, and ensure customer satisfaction by resolving their issues.
- Technical Troubleshooting: Identify trends, solve problems, and report bugs to improve the advertising experience.
- Multitasking: Work with multiple tools and manage various tasks simultaneously.
Travel Information for Lisbon
Nightlife and Gastronomy
Lisbon is renowned for its vibrant nightlife, with numerous bars, clubs, and live music venues. Experience the city’s rich culinary scene, from traditional Portuguese dishes to modern gastronomy, in the many local restaurants and cafes.
History and Culture
Immerse yourself in Lisbon’s rich history and culture. Visit landmarks like the Belém Tower, Jerónimos Monastery, and the historic Alfama district. The city is also home to numerous museums, art galleries, and cultural festivals.
Nature and Adventure
Explore the natural beauty surrounding Lisbon, from the stunning beaches of the Cascais coast to the scenic hiking trails in Sintra. The city’s parks and gardens offer tranquil escapes, while the nearby Atlantic Ocean provides opportunities for surfing and other water sports.
Requirements
- Language Skills: Fluency in Spanish and English
- Technical Proficiency: Ability to work with multiple tools and handle technical troubleshooting
- Communication Skills: Excellent verbal and written communication skills
- Customer Service Experience: Previous experience in customer support or a related field is preferred
- Adaptability: Ability to work in a fast-paced environment and manage multiple tasks
Benefits
- Comprehensive Training: Receive extensive training on products, services, and customer management
- Competitive Salary: Attractive salary package with additional allowances
- Health Insurance: Private health insurance after the contract signature
- Relocation Support: Assistance with relocation, including accommodation
- Professional Development: Opportunities for career growth and development within the company
